Netgear Modem FVS318G User Manual Page 199
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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ProSafe Gigabit 8 Port VPN Firewall FVS318G Reference Manual
Troubleshooting 7-7
v1.1, August 2010
– If your ISP assigned a host name to your PC, enter that host name as the Account Name on
the Broadband ISP Settings screen (see Figure 2-2 on page 2-4).
– Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by only allowing traffic from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a
single PC connected to that modem. If this is the case, you must configure your VPN
firewall to “clone” or “spoof” the MAC address from the authorized PC. You can do this
on the Broadband Advanced Options screen (see Figure 2-10 on page 2-13).
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the VPN
firewall’s administration password to password and the IP address to 192.168.1.1. You can erase
the current configuration and restore factory defaults in two ways:
• Restore the VPN firewall to factory default settings from the Settings Backup and Firmware
Upgrade screen (see “Reverting to Factory Default Settings” on page 6-20).
• Use the reset button on the rear panel of the VPN firewall. Use this method for cases when the
administration password or IP address is not known.
To restore the factory default configuration settings without knowing the administration password
or IP address, you must use the Factory Defaults button on the rear panel of the VPN firewall.
To restore the factory defaults:
1. Press and hold the Factory Defaults button until the Test LED turns on and begins to blink
(about 10 seconds).
2. Release the reset button and wait for the VPN firewall to reboot.
Problems with Date and Time
The Time Zone screen (select Administration from the main and Time Zone from the submenu)
displays the current date and time of day. The VPN firewall uses the Network Time Protocol
(NTP) to obtain the current time from one of several Network Time Servers on the Internet. Each
entry in the log is stamped with the date and time of day.
- ProSafe Gigabit 8 Port 1
- VPN Firewall FVS318G 1
- Reference Manual 1
- Additional Copyrights 3
- Contents 7
- About This Manual 13
- How to Print This Manual 14
- Revision History 14
- About This Manual xv 15
- Chapter 1 17
- Introduction 17
- 1-2 Introduction 18
- Security Features 19
- Extensive Protocol Support 20
- Package Contents 21
- 1-6 Introduction 22
- Figure 1-1 22
- Table 1-1. LED Descriptions 22
- Introduction 1-7 23
- Figure 1-2 23
- Qualified Web Browsers 24
- Chapter 2 25
- Logging into the VPN Firewall 26
- Navigating the Menus 27
- Figure 2-2 28
- Figure 2-3 29
- Figure 2-4 30
- Figure 2-5 31
- Figure 2-6 32
- Configuring the WAN Mode 33
- Configuring Dynamic DNS 35
- Figure 2-10 37
- Chapter 3 39
- LAN Configuration 39
- 3-2 LAN Configuration 40
- LAN Configuration 3-3 41
- Figure 3-1 41
- 3-4 LAN Configuration 42
- LAN Configuration 3-5 43
- Creating the Network Database 44
- Viewing the Network Database 45
- 3-8 LAN Configuration 46
- LAN Configuration 3-9 47
- Figure 3-3 47
- 3-10 LAN Configuration 48
- Figure 3-4 48
- LAN Configuration 3-11 49
- 3-12 LAN Configuration 50
- Figure 3-5 50
- LAN Configuration 3-13 51
- Configuring Static Routes 52
- LAN Configuration 3-15 53
- Figure 3-6 53
- Figure 3-7 53
- Static Route Example 54
- LAN Configuration 3-17 55
- Figure 3-8 55
- 3-18 LAN Configuration 56
- Chapter 4 57
- Services-Based Rules 59
- ., or an address range 62
- Figure 4-1 64
- Configuring LAN WAN Rules 65
- Figure 4-2 66
- Figure 4-3 67
- Configuring DMZ WAN Rules 68
- Configuring LAN DMZ Rules 69
- Figure 4-6 70
- Figure 4-7 70
- Inbound Rules Examples 71
- Figure 4-9 72
- Figure 4-10 73
- Outbound Rules Example 75
- Attack Checks 76
- Setting Session Limits 78
- Figure 4-15 79
- Adding Customized Services 80
- Figure 4-16 81
- Figure 4-17 82
- Creating Bandwidth Profiles 83
- Figure 4-18 84
- Figure 4-19 84
- Figure 4-20 86
- To enable Content Filtering: 88
- Figure 4-22 90
- Figure 4-23 92
- Configuring Port Triggering 93
- Figure 4-24 94
- Figure 4-25 95
- Figure 4-26 96
- Figure 4-27 96
- Administrator Tips 98
- Chapter 5 99
- Virtual Private Networking 99
- Figure 5-1 100
- Figure 5-2 100
- Figure 5-3 102
- Figure 5-4 102
- Figure 5-5 103
- Figure 5-6 104
- Figure 5-7 105
- Figure 5-8 105
- Figure 5-9 106
- Figure 5-10 107
- Figure 5-11 108
- Figure 5-12 109
- Figure 5-13 110
- Figure 5-14 110
- Figure 5-15 111
- Table 5-1 111
- Figure 5-16 112
- Managing VPN Policies 113
- Figure 5-18 114
- Figure 5-19 116
- Configuring VPN Policies 121
- Figure 5-20 122
- Figure 5-21 124
- Managing Certificates 128
- Figure 5-22 131
- Figure 5-23 132
- Figure 5-24 132
- Figure 5-25 133
- Figure 5-26 134
- Figure 5-27 135
- Figure 5-28 136
- Figure 5-29 138
- Figure 5-30 139
- Figure 5-31 141
- Mode Config Operation 142
- Figure 5-32 143
- Figure 5-33 144
- Recommended settings are: 146
- • Encryption Algorithm: 3DES 146
- • Diffie-Hellman: Group 2 146
- • SA Lifetime: 3600 seconds 146
- Figure 5-35 148
- Figure 5-36 149
- Figure 5-37 150
- Figure 5-38 150
- Configuring Keepalives 151
- Figure 5-39 152
- Figure 5-40 153
- Figure 5-41 154
- Chapter 6 155
- Management 162
- Figure 6-1 163
- Adding External Users 164
- Figure 6-4 166
- Figure 6-5 168
- Using an SNMP Manager 170
- Figure 6-6 171
- Figure 6-7 172
- Figure 6-8 173
- Figure 6-9 176
- Monitoring System Performance 177
- Figure 6-10 178
- Viewing the Logs 180
- Enabling the Traffic Meter 181
- Figure 6-12 182
- Figure 6-13 183
- Figure 6-14 184
- Figure 6-15 185
- Figure 6-16 186
- Monitoring Attached Devices 187
- Figure 6-18 188
- Viewing the VPN Logs 189
- Viewing the DHCP Log 190
- Chapter 7 193
- Troubleshooting 193
- Power LED Not On 194
- LEDs Never Turn Off 194
- Troubleshooting 7-3 195
- 7-4 Troubleshooting 196
- Troubleshooting 7-5 197
- Problems with Date and Time 199
- 7-8 Troubleshooting 200
- Figure 7-1 200
- Troubleshooting 7-9 201
- Table 7-1. Diagnostics 201
- 7-10 Troubleshooting 202
- Appendix A 203
- Appendix B 207
- Two Factor Authentication 207
- B-2 Two Factor Authentication 208
- Two Factor Authentication B-3 209
- Figure B-1 209
- Figure B-2 209
- B-4 Two Factor Authentication 210
- Figure B-3 210
- Appendix C 211
- Related Documents 211
- C-2 Related Documents 212
- Numerics 213
- Index-10 222
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