Netgear Modem FVS318G User Manual Page 193
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- TROUBLESHOOTING
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v1.1, August 2010
Chapter 7
Troubleshooting
This chapter provides troubleshooting tips and information for your ProSafe Gigabit 8 Port VPN
Firewall FVS318G.
This chapter includes the following sections:
• “Basic Functions” on this page
• “Troubleshooting the Web Configuration Interface” on page 7-3
• “Troubleshooting the ISP Connection” on page 7-4
• “Troubleshooting a TCP/IP Network Using a Ping Utility” on page 7-5
• “Restoring the Default Configuration and Password” on page 7-7
• “Problems with Date and Time” on page 7-7
• “Using the Diagnostics Utilities” on page 7-8
Basic Functions
After you turn on power to the VPN firewall, the following sequence of events should occur:
1. When power is first applied, verify that the PWR LED is on.
2. After approximately 2 minutes, verify that:
a. The TEST LED is not lit.
b. The LAN port LEDs are lit for any local ports that are connected.
c. The Internet port LED is lit.
If a port’s LED is lit, a link has been established to the connected device. If a LAN port is
connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the
LED will be amber.
If any of these conditions does not occur, refer to the appropriate following section.
- ProSafe Gigabit 8 Port 1
- VPN Firewall FVS318G 1
- Reference Manual 1
- Additional Copyrights 3
- Contents 7
- About This Manual 13
- How to Print This Manual 14
- Revision History 14
- About This Manual xv 15
- Chapter 1 17
- Introduction 17
- 1-2 Introduction 18
- Security Features 19
- Extensive Protocol Support 20
- Package Contents 21
- 1-6 Introduction 22
- Figure 1-1 22
- Table 1-1. LED Descriptions 22
- Introduction 1-7 23
- Figure 1-2 23
- Qualified Web Browsers 24
- Chapter 2 25
- Logging into the VPN Firewall 26
- Navigating the Menus 27
- Figure 2-2 28
- Figure 2-3 29
- Figure 2-4 30
- Figure 2-5 31
- Figure 2-6 32
- Configuring the WAN Mode 33
- Configuring Dynamic DNS 35
- Figure 2-10 37
- Chapter 3 39
- LAN Configuration 39
- 3-2 LAN Configuration 40
- LAN Configuration 3-3 41
- Figure 3-1 41
- 3-4 LAN Configuration 42
- LAN Configuration 3-5 43
- Creating the Network Database 44
- Viewing the Network Database 45
- 3-8 LAN Configuration 46
- LAN Configuration 3-9 47
- Figure 3-3 47
- 3-10 LAN Configuration 48
- Figure 3-4 48
- LAN Configuration 3-11 49
- 3-12 LAN Configuration 50
- Figure 3-5 50
- LAN Configuration 3-13 51
- Configuring Static Routes 52
- LAN Configuration 3-15 53
- Figure 3-6 53
- Figure 3-7 53
- Static Route Example 54
- LAN Configuration 3-17 55
- Figure 3-8 55
- 3-18 LAN Configuration 56
- Chapter 4 57
- Services-Based Rules 59
- ., or an address range 62
- Figure 4-1 64
- Configuring LAN WAN Rules 65
- Figure 4-2 66
- Figure 4-3 67
- Configuring DMZ WAN Rules 68
- Configuring LAN DMZ Rules 69
- Figure 4-6 70
- Figure 4-7 70
- Inbound Rules Examples 71
- Figure 4-9 72
- Figure 4-10 73
- Outbound Rules Example 75
- Attack Checks 76
- Setting Session Limits 78
- Figure 4-15 79
- Adding Customized Services 80
- Figure 4-16 81
- Figure 4-17 82
- Creating Bandwidth Profiles 83
- Figure 4-18 84
- Figure 4-19 84
- Figure 4-20 86
- To enable Content Filtering: 88
- Figure 4-22 90
- Figure 4-23 92
- Configuring Port Triggering 93
- Figure 4-24 94
- Figure 4-25 95
- Figure 4-26 96
- Figure 4-27 96
- Administrator Tips 98
- Chapter 5 99
- Virtual Private Networking 99
- Figure 5-1 100
- Figure 5-2 100
- Figure 5-3 102
- Figure 5-4 102
- Figure 5-5 103
- Figure 5-6 104
- Figure 5-7 105
- Figure 5-8 105
- Figure 5-9 106
- Figure 5-10 107
- Figure 5-11 108
- Figure 5-12 109
- Figure 5-13 110
- Figure 5-14 110
- Figure 5-15 111
- Table 5-1 111
- Figure 5-16 112
- Managing VPN Policies 113
- Figure 5-18 114
- Figure 5-19 116
- Configuring VPN Policies 121
- Figure 5-20 122
- Figure 5-21 124
- Managing Certificates 128
- Figure 5-22 131
- Figure 5-23 132
- Figure 5-24 132
- Figure 5-25 133
- Figure 5-26 134
- Figure 5-27 135
- Figure 5-28 136
- Figure 5-29 138
- Figure 5-30 139
- Figure 5-31 141
- Mode Config Operation 142
- Figure 5-32 143
- Figure 5-33 144
- Recommended settings are: 146
- • Encryption Algorithm: 3DES 146
- • Diffie-Hellman: Group 2 146
- • SA Lifetime: 3600 seconds 146
- Figure 5-35 148
- Figure 5-36 149
- Figure 5-37 150
- Figure 5-38 150
- Configuring Keepalives 151
- Figure 5-39 152
- Figure 5-40 153
- Figure 5-41 154
- Chapter 6 155
- Management 162
- Figure 6-1 163
- Adding External Users 164
- Figure 6-4 166
- Figure 6-5 168
- Using an SNMP Manager 170
- Figure 6-6 171
- Figure 6-7 172
- Figure 6-8 173
- Figure 6-9 176
- Monitoring System Performance 177
- Figure 6-10 178
- Viewing the Logs 180
- Enabling the Traffic Meter 181
- Figure 6-12 182
- Figure 6-13 183
- Figure 6-14 184
- Figure 6-15 185
- Figure 6-16 186
- Monitoring Attached Devices 187
- Figure 6-18 188
- Viewing the VPN Logs 189
- Viewing the DHCP Log 190
- Chapter 7 193
- Troubleshooting 193
- Power LED Not On 194
- LEDs Never Turn Off 194
- Troubleshooting 7-3 195
- 7-4 Troubleshooting 196
- Troubleshooting 7-5 197
- Problems with Date and Time 199
- 7-8 Troubleshooting 200
- Figure 7-1 200
- Troubleshooting 7-9 201
- Table 7-1. Diagnostics 201
- 7-10 Troubleshooting 202
- Appendix A 203
- Appendix B 207
- Two Factor Authentication 207
- B-2 Two Factor Authentication 208
- Two Factor Authentication B-3 209
- Figure B-1 209
- Figure B-2 209
- B-4 Two Factor Authentication 210
- Figure B-3 210
- Appendix C 211
- Related Documents 211
- C-2 Related Documents 212
- Numerics 213
- Index-10 222
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