Netgear Modem FVS318G User Manual Page 194
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- TROUBLESHOOTING
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ProSafe Gigabit 8 Port VPN Firewall FVS318G Reference Manual
7-2 Troubleshooting
v1.1, August 2010
Power LED Not On
If the Power and other LEDs are off when your VPN firewall is turned on:
• Make sure that the power cord is properly connected to your VPN firewall and that the power
supply adapter is properly connected to a functioning power outlet.
• Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
LEDs Never Turn Off
When the VPN firewall is turned on, the LEDs turns on for about 10 seconds and then turn off. If
all the LEDs stay on, there is a fault within the VPN firewall.
If all LEDs are still on one minute after power up:
• Cycle the power to see if the VPN firewall recovers.
• Clear the VPN firewall’s configuration to factory defaults. This will set the VPN firewall’s IP
address to 192.168.1.1. This procedure is explained in “Restoring the Default Configuration
and Password” on page 7-7.
If the error persists, you might have a hardware problem and should contact technical support.
LAN or Internet Port LEDs Not On
If either the LAN LEDs or Internet LED do not light when the Ethernet connection is made, check
the following:
• Make sure that the Ethernet cable connections are secure at the VPN firewall and at the hub or
workstation.
• Make sure that power is turned on to the connected hub or workstation.
• Be sure you are using the correct cable:
When connecting the VPN firewall’s Internet port to a cable or DSL modem, use the cable that
was supplied with the cable or DSL modem. This cable could be a standard straight-through
Ethernet cable or an Ethernet crossover cable.
- ProSafe Gigabit 8 Port 1
- VPN Firewall FVS318G 1
- Reference Manual 1
- Additional Copyrights 3
- Contents 7
- About This Manual 13
- How to Print This Manual 14
- Revision History 14
- About This Manual xv 15
- Chapter 1 17
- Introduction 17
- 1-2 Introduction 18
- Security Features 19
- Extensive Protocol Support 20
- Package Contents 21
- 1-6 Introduction 22
- Figure 1-1 22
- Table 1-1. LED Descriptions 22
- Introduction 1-7 23
- Figure 1-2 23
- Qualified Web Browsers 24
- Chapter 2 25
- Logging into the VPN Firewall 26
- Navigating the Menus 27
- Figure 2-2 28
- Figure 2-3 29
- Figure 2-4 30
- Figure 2-5 31
- Figure 2-6 32
- Configuring the WAN Mode 33
- Configuring Dynamic DNS 35
- Figure 2-10 37
- Chapter 3 39
- LAN Configuration 39
- 3-2 LAN Configuration 40
- LAN Configuration 3-3 41
- Figure 3-1 41
- 3-4 LAN Configuration 42
- LAN Configuration 3-5 43
- Creating the Network Database 44
- Viewing the Network Database 45
- 3-8 LAN Configuration 46
- LAN Configuration 3-9 47
- Figure 3-3 47
- 3-10 LAN Configuration 48
- Figure 3-4 48
- LAN Configuration 3-11 49
- 3-12 LAN Configuration 50
- Figure 3-5 50
- LAN Configuration 3-13 51
- Configuring Static Routes 52
- LAN Configuration 3-15 53
- Figure 3-6 53
- Figure 3-7 53
- Static Route Example 54
- LAN Configuration 3-17 55
- Figure 3-8 55
- 3-18 LAN Configuration 56
- Chapter 4 57
- Services-Based Rules 59
- ., or an address range 62
- Figure 4-1 64
- Configuring LAN WAN Rules 65
- Figure 4-2 66
- Figure 4-3 67
- Configuring DMZ WAN Rules 68
- Configuring LAN DMZ Rules 69
- Figure 4-6 70
- Figure 4-7 70
- Inbound Rules Examples 71
- Figure 4-9 72
- Figure 4-10 73
- Outbound Rules Example 75
- Attack Checks 76
- Setting Session Limits 78
- Figure 4-15 79
- Adding Customized Services 80
- Figure 4-16 81
- Figure 4-17 82
- Creating Bandwidth Profiles 83
- Figure 4-18 84
- Figure 4-19 84
- Figure 4-20 86
- To enable Content Filtering: 88
- Figure 4-22 90
- Figure 4-23 92
- Configuring Port Triggering 93
- Figure 4-24 94
- Figure 4-25 95
- Figure 4-26 96
- Figure 4-27 96
- Administrator Tips 98
- Chapter 5 99
- Virtual Private Networking 99
- Figure 5-1 100
- Figure 5-2 100
- Figure 5-3 102
- Figure 5-4 102
- Figure 5-5 103
- Figure 5-6 104
- Figure 5-7 105
- Figure 5-8 105
- Figure 5-9 106
- Figure 5-10 107
- Figure 5-11 108
- Figure 5-12 109
- Figure 5-13 110
- Figure 5-14 110
- Figure 5-15 111
- Table 5-1 111
- Figure 5-16 112
- Managing VPN Policies 113
- Figure 5-18 114
- Figure 5-19 116
- Configuring VPN Policies 121
- Figure 5-20 122
- Figure 5-21 124
- Managing Certificates 128
- Figure 5-22 131
- Figure 5-23 132
- Figure 5-24 132
- Figure 5-25 133
- Figure 5-26 134
- Figure 5-27 135
- Figure 5-28 136
- Figure 5-29 138
- Figure 5-30 139
- Figure 5-31 141
- Mode Config Operation 142
- Figure 5-32 143
- Figure 5-33 144
- Recommended settings are: 146
- • Encryption Algorithm: 3DES 146
- • Diffie-Hellman: Group 2 146
- • SA Lifetime: 3600 seconds 146
- Figure 5-35 148
- Figure 5-36 149
- Figure 5-37 150
- Figure 5-38 150
- Configuring Keepalives 151
- Figure 5-39 152
- Figure 5-40 153
- Figure 5-41 154
- Chapter 6 155
- Management 162
- Figure 6-1 163
- Adding External Users 164
- Figure 6-4 166
- Figure 6-5 168
- Using an SNMP Manager 170
- Figure 6-6 171
- Figure 6-7 172
- Figure 6-8 173
- Figure 6-9 176
- Monitoring System Performance 177
- Figure 6-10 178
- Viewing the Logs 180
- Enabling the Traffic Meter 181
- Figure 6-12 182
- Figure 6-13 183
- Figure 6-14 184
- Figure 6-15 185
- Figure 6-16 186
- Monitoring Attached Devices 187
- Figure 6-18 188
- Viewing the VPN Logs 189
- Viewing the DHCP Log 190
- Chapter 7 193
- Troubleshooting 193
- Power LED Not On 194
- LEDs Never Turn Off 194
- Troubleshooting 7-3 195
- 7-4 Troubleshooting 196
- Troubleshooting 7-5 197
- Problems with Date and Time 199
- 7-8 Troubleshooting 200
- Figure 7-1 200
- Troubleshooting 7-9 201
- Table 7-1. Diagnostics 201
- 7-10 Troubleshooting 202
- Appendix A 203
- Appendix B 207
- Two Factor Authentication 207
- B-2 Two Factor Authentication 208
- Two Factor Authentication B-3 209
- Figure B-1 209
- Figure B-2 209
- B-4 Two Factor Authentication 210
- Figure B-3 210
- Appendix C 211
- Related Documents 211
- C-2 Related Documents 212
- Numerics 213
- Index-10 222
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