Netgear DGN1000v3 User Manual Page 138
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- Table of contents
- TROUBLESHOOTING
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Troubleshooting
138
N150 Wireless ADSL2+ Modem Router DGN1000v3
Troubleshoot PPPoE or PPPoA
To verify if your PPPoE or PPPoA connection is working:
1. Select ADVANCED >
Administration > Router Status.
The Router Status screen displays.
2. In the Modem pane, check the following:
The Modem Status is connected.
3. In the Internet Port pane, check the following:
• A valid IP address and subnet mask are displayed.
• The connection is PPPoE or PPPoA.
4. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
5. Check the following:
• The Connection Status is connected.
• The Connection
T
ime is not zero (00:00:00).
If all of the information is correct, your PPPoE or PPPoA connection is working.
If your PPPoE or PPPoA connection does not function, attempt to reconnect:
1. Select ADVANCED >
Administration > Router Status.
The Router Status screen displays.
2. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
3. Click the Connect button.
The modem router attempts to reconnect.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password.
There might also be a provisioning problem with your ISP
.
Unless you connect manually, the modem router does not authenticate using PPPoE or
PPPoA until data is transmitted to the network.
Troubleshoot Internet Browsing
If your modem router can obtain an IP address, but your computer is unable to load any web
pages from the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address when you set up the modem
- N150 Wireless ADSL2+ Modem 1
- Router DGN1000v3 1
- Trademarks 2
- Contents 3
- Chapter 5 Security 4
- Chapter 6 Administration 4
- Chapter 7 Advanced Settings 5
- Chapter 8 Troubleshooting 5
- Unpack Your Modem Router 8
- Hardware Features 9
- Hardware Setup 10
- Back Panel 11
- Restore Factory 12
- Settings button 12
- Position Your Modem Router 13
- ADSL Microfilters 14
- Cable Your Modem Router 15
- Getting Started 16
- Types of Logins and Access 17
- NETGEAR genie Setup 18
- Update the Firmware 19
- Dashboard (BASIC Home Screen) 20
- Join Your Wireless Network 21
- NETGEAR genie Basic Settings 23
- Internet Setup 25
- Parental Controls 28
- Basic Wireless Settings 30
- WPA-PSK + WPA2-PSK Mixed Mode 33
- Security Options: WEP 35
- Set Up a Guest Network 37
- View Attached Devices 38
- NETGEAR genie ADVANCED Home 40
- Setup Menu 42
- WAN Setup 43
- Default DMZ Server 45
- Table 2. Common MTU sizes 46
- To change the MTU size: 46
- LAN Setup 47
- LAN Setup Screen Settings 48
- Specify DHCP Server Settings 49
- Set Up Address Reservation 50
- To use the WPS Wizard: 51
- QoS Setup 53
- Manage QoS Rules 54
- To delete a QoS rule: 56
- Bandwidth Control 60
- Security 62
- To set up keyword blocking: 63
- Manage Inbound Firewall Rules 68
- To schedule blocking: 70
- Administration 73
- View Router Status 76
- Internet Port 77
- Connection Status Screen 78
- View and Manage the Logs 81
- To view logs: 82
- To refresh the log screen: 83
- To clear the log entries: 83
- Manage the Configuration File 84
- Change the Password 85
- Password Recovery 86
- Perform Diagnostics 87
- 2. Click the Reboot button 89
- To reboot the modem router: 89
- Advanced Wireless Settings 91
- Set Up a Wireless Schedule 92
- View or Change WPS Settings 94
- Wireless Distribution System 97
- Set Up the Base Station 98
- Set Up a Repeater 99
- Advanced Settings 100
- Remote Computer Access Basics 101
- Manage Port Triggering 109
- Dynamic DNS 112
- Static Routes 113
- To change a static route: 114
- Remote Management 115
- Universal Plug and Play 116
- IPv6 Filtering 118
- Auto Detect 119
- IPv6 Auto Config 120
- IPv6 6to4 Tunnel 122
- IPv6 Pass Through 123
- IPv6 Fixed 123
- IPv6 DHCP 125
- IPv6 PPPoE 126
- Traffic Meter 128
- Troubleshooting 132
- Quick Tips 133
- Troubleshoot with the LEDs 134
- Power LED Is Blinking 135
- WiFi LED Is Off 135
- LAN LED Is Off 135
- ADSL Link 136
- Internet LED Is Red 137
- Troubleshoot PPPoE or PPPoA 138
- Changes Not Saved 139
- Wireless Connectivity 139
- Incorrect Date or Time 140
- TCP/IP Network Not Responding 140
- Supplemental Information 142
- Factory Settings 143
- Notification of Compliance 146
- TV Tuner (on Selected Models) 147
- Industry Canada 147
- Caution: 147
- Interference Reduction Table 148
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