Netgear DGN1000v3 User Manual download pdf (Page 141)

Troubleshooting

141

N150 Wireless ADSL2+ Modem Router DGN1000v3

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you might have one of the following problems:

• Wrong physical connections

For a wired connection, make sure that the numbered LAN port LED is lit for the port

to which you are connected.

• Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both

installed and configured on your computer or workstation.

- Verify that the IP address for your modem router and your workstation are correct

and that the addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After you verify that the LAN path works correctly, test the path from your computer to a

remote device:

1. From the Windows toolbar, click the Start button and select Run.

2. In the Windows Run screen, type:

ping -n 10 IP address

where IP address is the IP address of a remote device such as your ISP’

s DNS server

If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem

Router on page 140 display. If you do not receive replies:

• Check that your computer has the IP address of your modem router listed as the default

modem router. If the IP configuration of your computer is assigned by DHCP, this

information is not visible in your computer

’s Network Control Panel. Verify that the IP

address of the modem router is listed as the default router.

• Check that the network address of your computer (the portion of the IP address specified

by the netmask) is dif

ferent from the network address of the remote device.

• If your ISP assigned a host name to your computer, enter that host name as the account

name on the Internet Setup screen (see

Internet Setup on page 25).

• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your

computers.

Many broadband ISPs restrict access by allowing traf

fic only from the MAC address of

your modem, but some additionally restrict access to the MAC address of a single

computer connected to that modem. In this case, configure your modem router to clone

or spoof the MAC address from the authorized computer

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Netgear DGN1000v3 User Manual Page 141