Netgear AC750 User Manual download pdf (Page 151)

Troubleshooting

151

A750 Wireless Dual Band Gigabit Router JR6150

• Is your wireless signal blocked by objects between the router and your computer?

Restore the Factory Settings and Password

This section explains how to restore the factory settings, changing the router’s administration

password back to password. You can erase the current configuration and restore factory

defaults in two ways:

• Use the Erase function of the router. For more information, see Erase on page 103.

• Use the Restore Factory Settings button on the bottom of the router. For more

information, see Factory Default Settings on page 154. If you restore the factory settings

and the router fails to restart, or the green Power/Check LED continues to blink, the unit

might be defective. If the error persists, you might have a hardware problem and should

contact technical support at http://www.netgear.com/support.

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to

the designated device. The device then responds with an echo reply. You can easily

troubleshoot a network by using the ping utility in your computer or workstation.

Test the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up

correctly.

 To ping the router from a running Windows computer:

1. From the Windows toolbar, select Start

> Run.

2. In the field provided, type ping

followed by the IP address of the router, as in this example:

ping www.routerlogin.net

3. Click the OK

button.

You should see a message like this one:

Pinging <IP address > with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you might have one of the following problems:

• W

rong physical connections

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Netgear AC750 User Manual Page 151