Netgear AC750 User Manual download pdf (Page 147)

Troubleshooting

147

A750 Wireless Dual Band Gigabit Router JR6150

Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network, check the

following:

• If you are using an Ethernet-connected computer, check the Ethernet connection

between the computer and the router. For more information, see Check Ethernet Cable

Connections on page 144.

• Make sure that your computer’

s IP address is on the same subnet as the router. If you

are using the recommended addressing scheme, your computer’s address is in the range

of 192.168.1.2 to 192.168.1.254.

• If your computer’

s IP address is shown as 169.254.x.x, recent versions of Windows and

Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.

These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in

this range, check the connection from the computer to the router, and reboot your

computer.

• If your router’

s IP address was changed and you do not know the

current IP address,

clear the router’s configuration to factory defaults. This sets the router’s IP address to

192.168.1.1. For more information, see Factory Default Settings on page 154.

• Make sure that your browser has Java, JavaScript, or ActiveX en

abled. If you are using

Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.

• Try quitting the browser and launching it again.

• Make sure that you are using the correct login information. The factory default login name

is admin

and the password is password. Make sure that Caps Lock is off when you enter

this information.

• If you are attempting to set up your NETGEAR router as an additional router behind an

existing router

in your network, consider replacing the existing router instead. NETGEAR

does not support such a configuration.

• If you are attempting to set up your NETGEAR router as a replacement for an ADSL

gateway

in your network, the router cannot perform many gateway services, for example,

converting ADSL or cable data into Ethernet networking information. NETGEAR does not

support such a configuration.

Cannot Access the Internet

If you can access your router but you are unable to access the Internet, first determine

whether the router can obtain an IP address from your Internet service provider (ISP). Unless

your ISP provides a fixed IP address, your router requests an IP address from the ISP. You

can determine whether the request was successful.

 To check the WAN IP address:

1. Start your browser and navigate to an external site such as www.netgear.com.

2. Access

the router interface at

www.routerlogin.net.

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Netgear AC750 User Manual Page 147

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