Netgear RANGEMAX WNDR3300 User Manual Page 114
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- Table of contents
- TROUBLESHOOTING
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NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual
7-8 Troubleshooting
v1.0, January 2008
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device.
1. From the Windows toolbar, click the Start button, and then select Run.
2. In the Windows Run window, type:
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies like those shown in the previous section are displayed.
If you do not receive replies:
• Check that your computer has the IP address of your router listed as the default gateway. If the
IP configuration of your computer is assigned by DHCP, this information is not visible in your
computer’s Network Control Panel. Verify that the IP address of the router is listed as the
default gateway as described in the online document you can access from “Preparing Your
Network” in Appendix B.
• Check to see that the network address of your computer (the portion of the IP address specified
by the subnet mask) is different from the network address of the remote device.
• Check that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your computer, enter that host name as the account name
in the Basic Settings screen.
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a single
computer connected to that modem. If this is the case, you must configure your router to
“clone” or “spoof” the MAC address from the authorized computer. For more information, see
“Configuring Your Internet Connection Using the Smart Setup Wizard” on page 1-5.
Problems with Date and Time
Under Content Filtering in the main menu, select E-mail to display a screen that shows the current
date and time of day. The WNDR3300 router uses the Network Time Protocol (NTP) to obtain the
current time from one of several network time servers on the Internet. Each entry in the log is
stamped with the date and time of day. Problems with the date and time function can include the
following:
- NETGEAR RangeMax™ 1
- Dual Band Wireless-N 1
- Router WNDR3300 1
- Reference Manual 1
- WNDR3300 product package 3
- FCC Information to User 4
- FCC Declaration Of Conformity 5
- Contents 7
- About This Manual 11
- How to Use This Manual 12
- How to Print This Manual 12
- Revision History 13
- Chapter 1 15
- Figure 1-1 16
- Figure 1-2 17
- Figure 1-3 17
- Figure 1-4 18
- Figure 1-5 20
- ISP does not require login 20
- Figure 1-6 22
- Figure 1-7 23
- Chapter 2 25
- Safeguarding Your Network 25
- Safeguarding Your Network 2-3 27
- 2-4 Safeguarding Your Network 28
- Safeguarding Your Network 2-5 29
- 2-6 Safeguarding Your Network 30
- Figure 2-2 30
- Safeguarding Your Network 2-7 31
- 2-8 Safeguarding Your Network 32
- Safeguarding Your Network 2-9 33
- Figure 2-3 33
- Wireless Security 34
- Figure 2-4 35
- Figure 2-5 36
- Push Button Configuration 37
- PIN Entry 38
- Configuring the WPS Settings 38
- Figure 2-8 39
- Figure 2-9 41
- Figure 2-10 42
- Backing Up Your Configuration 44
- Understanding Your Firewall 45
- Chapter 3 47
- Figure 3-1 48
- Figure 3-2 49
- Figure 3-3 50
- Scheduling Blocking 51
- Figure 3-5 52
- Field Description 53
- Figure 3-6 54
- Setting the Time 55
- Chapter 4 57
- Configuring a Device Name 58
- Using Address Reservation 60
- Using a Dynamic DNS Service 61
- Figure 4-2 62
- Disabling the SPI Firewall 63
- Setting the MTU Size 64
- Configuring Static Routes 65
- Figure 4-4 66
- Figure 4-5 66
- Chapter 5 69
- Fine-Tuning Your Network 69
- 5-2 Fine-Tuning Your Network 70
- Fine-Tuning Your Network 5-3 71
- 5-4 Fine-Tuning Your Network 72
- Fine-Tuning Your Network 5-5 73
- 5-6 Fine-Tuning Your Network 74
- Adding a Custom Service 75
- 5-8 Fine-Tuning Your Network 76
- Figure 5-2 76
- Configuring Port Triggering 77
- 5-10 Fine-Tuning Your Network 78
- Figure 5-3 78
- Fine-Tuning Your Network 5-11 79
- Figure 5-4 79
- Using Universal Plug and Play 80
- Fine-Tuning Your Network 5-13 81
- 5-14 Fine-Tuning Your Network 82
- Fine-Tuning Your Network 5-15 83
- Figure 5-6 83
- 5-16 Fine-Tuning Your Network 84
- Figure 5-7 84
- Fine-Tuning Your Network 5-17 85
- Figure 5-8 85
- 5-18 Fine-Tuning Your Network 86
- Figure 5-9 86
- Fine-Tuning Your Network 5-19 87
- Figure 5-10 87
- Changing the MTU 88
- Fine-Tuning Your Network 5-21 89
- Table 5-1. Common MTU Sizes 89
- 5-22 Fine-Tuning Your Network 90
- Figure 5-11 90
- Technologies 91
- 5-24 Fine-Tuning Your Network 92
- Chapter 6 93
- Figure 6-1 94
- Figure 6-2 97
- Set Interval 98
- Figure 6-4 99
- Figure 6-5 100
- Upgrading the Router Software 101
- Figure 6-6 102
- Figure 6-7 102
- Figure 6-8 103
- Figure 6-9 105
- Chapter 7 107
- Troubleshooting 107
- 7-2 Troubleshooting 108
- Troubleshooting 7-3 109
- 7-4 Troubleshooting 110
- Troubleshooting 7-5 111
- 7-6 Troubleshooting 112
- Troubleshooting 7-7 113
- Problems with Date and Time 114
- Troubleshooting 7-9 115
- 7-10 Troubleshooting 116
- Troubleshooting 7-11 117
- Figure 7-1 117
- 7-12 Troubleshooting 118
- Figure 7-2 118
- Troubleshooting 7-13 119
- 7-14 Troubleshooting 120
- Appendix A 121
- Technical Specifications 121
- A-2 Technical Specifications 122
- Technical Specifications A-3 123
- A-4 Technical Specifications 124
- Technical Specifications A-5 125
- A-6 Technical Specifications 126
- Appendix B 127
- Related Documents 127
- B-2 Related Documents 128
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