Netgear RANGEMAX WNDR3300 User Manual Page 112
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual
7-6 Troubleshooting
v1.0, January 2008
• Your ISP allows only one Ethernet MAC address to connect to Internet and might check for
your computer’s MAC address. In this case, do one of the following:
– Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
– Configure your router to spoof your computer’s MAC address. This procedure is
explained in “Configuring Your Internet Connection Using the Smart Setup Wizard” on
page 1-5.
If your router can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address during the router’s configuration, reboot your
computer, and verify the DNS address as described in the online document you can access
from “Preparing Your Network” in Appendix B. You can also configure your computer
manually with DNS addresses, as explained in your operating system documentation.
• Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer, and
verify the gateway address as described in the online document you can access from
“Preparing Your Network” in Appendix B.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer
need to run that software after installing your router. You might need to go to Internet Explorer
and select Tools > Internet Options, click the Connections tab, and select Never dial a
connection.
Troubleshooting a Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the
designated device. The device then responds with an echo reply. You can easily troubleshoot a
network by using the ping utility in your computer or workstation.
- NETGEAR RangeMax™ 1
- Dual Band Wireless-N 1
- Router WNDR3300 1
- Reference Manual 1
- WNDR3300 product package 3
- FCC Information to User 4
- FCC Declaration Of Conformity 5
- Contents 7
- About This Manual 11
- How to Use This Manual 12
- How to Print This Manual 12
- Revision History 13
- Chapter 1 15
- Figure 1-1 16
- Figure 1-2 17
- Figure 1-3 17
- Figure 1-4 18
- Figure 1-5 20
- ISP does not require login 20
- Figure 1-6 22
- Figure 1-7 23
- Chapter 2 25
- Safeguarding Your Network 25
- Safeguarding Your Network 2-3 27
- 2-4 Safeguarding Your Network 28
- Safeguarding Your Network 2-5 29
- 2-6 Safeguarding Your Network 30
- Figure 2-2 30
- Safeguarding Your Network 2-7 31
- 2-8 Safeguarding Your Network 32
- Safeguarding Your Network 2-9 33
- Figure 2-3 33
- Wireless Security 34
- Figure 2-4 35
- Figure 2-5 36
- Push Button Configuration 37
- PIN Entry 38
- Configuring the WPS Settings 38
- Figure 2-8 39
- Figure 2-9 41
- Figure 2-10 42
- Backing Up Your Configuration 44
- Understanding Your Firewall 45
- Chapter 3 47
- Figure 3-1 48
- Figure 3-2 49
- Figure 3-3 50
- Scheduling Blocking 51
- Figure 3-5 52
- Field Description 53
- Figure 3-6 54
- Setting the Time 55
- Chapter 4 57
- Configuring a Device Name 58
- Using Address Reservation 60
- Using a Dynamic DNS Service 61
- Figure 4-2 62
- Disabling the SPI Firewall 63
- Setting the MTU Size 64
- Configuring Static Routes 65
- Figure 4-4 66
- Figure 4-5 66
- Chapter 5 69
- Fine-Tuning Your Network 69
- 5-2 Fine-Tuning Your Network 70
- Fine-Tuning Your Network 5-3 71
- 5-4 Fine-Tuning Your Network 72
- Fine-Tuning Your Network 5-5 73
- 5-6 Fine-Tuning Your Network 74
- Adding a Custom Service 75
- 5-8 Fine-Tuning Your Network 76
- Figure 5-2 76
- Configuring Port Triggering 77
- 5-10 Fine-Tuning Your Network 78
- Figure 5-3 78
- Fine-Tuning Your Network 5-11 79
- Figure 5-4 79
- Using Universal Plug and Play 80
- Fine-Tuning Your Network 5-13 81
- 5-14 Fine-Tuning Your Network 82
- Fine-Tuning Your Network 5-15 83
- Figure 5-6 83
- 5-16 Fine-Tuning Your Network 84
- Figure 5-7 84
- Fine-Tuning Your Network 5-17 85
- Figure 5-8 85
- 5-18 Fine-Tuning Your Network 86
- Figure 5-9 86
- Fine-Tuning Your Network 5-19 87
- Figure 5-10 87
- Changing the MTU 88
- Fine-Tuning Your Network 5-21 89
- Table 5-1. Common MTU Sizes 89
- 5-22 Fine-Tuning Your Network 90
- Figure 5-11 90
- Technologies 91
- 5-24 Fine-Tuning Your Network 92
- Chapter 6 93
- Figure 6-1 94
- Figure 6-2 97
- Set Interval 98
- Figure 6-4 99
- Figure 6-5 100
- Upgrading the Router Software 101
- Figure 6-6 102
- Figure 6-7 102
- Figure 6-8 103
- Figure 6-9 105
- Chapter 7 107
- Troubleshooting 107
- 7-2 Troubleshooting 108
- Troubleshooting 7-3 109
- 7-4 Troubleshooting 110
- Troubleshooting 7-5 111
- 7-6 Troubleshooting 112
- Troubleshooting 7-7 113
- Problems with Date and Time 114
- Troubleshooting 7-9 115
- 7-10 Troubleshooting 116
- Troubleshooting 7-11 117
- Figure 7-1 117
- 7-12 Troubleshooting 118
- Figure 7-2 118
- Troubleshooting 7-13 119
- 7-14 Troubleshooting 120
- Appendix A 121
- Technical Specifications 121
- A-2 Technical Specifications 122
- Technical Specifications A-3 123
- A-4 Technical Specifications 124
- Technical Specifications A-5 125
- A-6 Technical Specifications 126
- Appendix B 127
- Related Documents 127
- B-2 Related Documents 128
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