Netgear FVG318 User Manual Page 146
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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ProSafe 802.11g Wireless VPN Firewall FVG318 Reference Manual
9-4 Troubleshooting
v1.0, September 2007
If your firewall is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new firewall by performing the following procedure:
1. Turn off power to the cable or DSL modem.
2. Turn off power to your firewall.
3. Wait five minutes and reapply power to the cable or DSL modem.
4. When the modem’s LEDs indicate that it has reacquired sync with the ISP, reapply power to
your firewall.
If your firewall is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, you may have incorrectly set the login name and password.
• Your ISP may check for your PC's host name.
Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings
menu.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your PC’s MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the firewall’s
MAC address.
OR
Configure your firewall to spoof your PC’s MAC address. This can be done in the Basic
Settings menu. Refer to
“Manually Configuring your Internet Connection” on page 2-7.
If your firewall can obtain an IP address, but your PC is unable to load any Web pages from the
Internet:
• Your PC may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP
addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. Alternatively, you may configure your PC manually with DNS addresses,
as explained in your operating system documentation.
• Your PC may not have the firewall configured as its TCP/IP gateway.
If your PC obtains its information from the firewall by DHCP, reboot the PC and verify the
gateway address.
- ProSafe 802.11g Wireless 1
- VPN Firewall FVG318 1
- Reference Manual 1
- FOR HOME OR OFFICE USE 5
- Contents 7
- About This Manual 13
- How to Use This Manual 14
- How to Print this Manual 14
- Revision History 15
- Chapter 1 17
- Introduction 17
- 1-2 Introduction 18
- Security 19
- Extensive Protocol Support 19
- 1-4 Introduction 20
- Package Contents 21
- The FVG318 Rear Panel 22
- Introduction 1-7 23
- 1-8 Introduction 24
- Chapter 2 25
- B in the illustration) 26
- Internet Port 27
- Local Ports (8) 27
- Wireless 27
- Figure 2-5 28
- Name and Password.) 29
- Figure 2-8 30
- Configuring Your Time Zone 35
- Troubleshooting Tips 36
- Chapter 3 39
- Figure 3-1 40
- Figure 3-2 42
- SSID and WEP Settings 45
- Figure 3-3 46
- Figure 3-4 47
- Figure 3-5 49
- Configuring WPA with RADIUS 50
- Figure 3-6 51
- Configuring WPA2 with RADIUS 52
- Figure 3-8 54
- Configuring WPA-PSK 55
- Configuring WPA2-PSK 56
- Figure 3-10 57
- Figure 3-11 58
- Chapter 4 61
- Figure 4-1 62
- Figure 4-2 63
- Figure 4-3 65
- Figure 4-4 67
- Figure 4-5 67
- Order of Precedence for Rules 69
- Default DMZ Server 70
- Attack Checks 71
- Services 72
- Figure 4-8 73
- Figure 4-9 74
- Figure 4-10 76
- Chapter 5 79
- Overview of VPN Configuration 80
- Planning a VPN 81
- VPN Tunnel Configuration 82
- Figure 5-3 83
- Figure 5-4 84
- Remote PC 85
- Figure 5-7 87
- Figure 5-8 88
- Figure 5-9 89
- Figure 5-10 89
- Figure 5-11 90
- Figure 5-12 91
- Figure 5-13 92
- Figure 5-14 93
- Figure 5-15 93
- Figure 5-16 94
- Figure 5-17 94
- Figure 5-18 95
- Figure 5-19 95
- Figure 5-20 96
- Figure 5-21 96
- Figure 5-22 97
- Figure 5-23 98
- Figure 5-27 100
- Activating a VPN Tunnel 101
- Figure 5-29 102
- Figure 5-30 103
- Figure 5-31 103
- Deactivating a VPN Tunnel 104
- Deleting a VPN Tunnel 105
- Chapter 6 107
- Figure 6-2 109
- Figure 6-3 110
- VPN Consortium Scenario 1: 115
- Figure 6-5 116
- Figure 6-6 117
- Figure 6-7 117
- Figure 6-8 118
- Figure 6-9 119
- Digital Certificates 121
- Figure 6-10 122
- Chapter 7 125
- Maintenance 125
- 7-2 Maintenance 126
- 7-4 Maintenance 128
- Figure 7-3 128
- Maintenance 7-5 129
- 7-6 Maintenance 130
- Figure 7-4 130
- Chapter 8 131
- Advanced Configuration 131
- 8-2 Advanced Configuration 132
- Figure 8-1 132
- Advanced Configuration 8-3 133
- Using Address Reservation 134
- Configuring Static Routes 135
- Configuring RIP 136
- Static Route Example 137
- 8-8 Advanced Configuration 138
- Advanced Configuration 8-9 139
- Figure 8-6 139
- SNMP Administration 140
- Advanced Configuration 8-11 141
- 8-12 Advanced Configuration 142
- Figure 8-8 142
- Chapter 9 143
- Troubleshooting 143
- LEDs Never Turn Off 144
- Troubleshooting 9-3 145
- 9-4 Troubleshooting 146
- 9-6 Troubleshooting 148
- Problems with Date and Time 149
- 9-8 Troubleshooting 150
- Appendix A 151
- Technical Specifications 153
- Appendix B 155
- Related Documents 155
- B-2 Related Documents 156
- Appendix C 157
- Configuring the Gateways 158
- The FVG318-to-FVG318 Case 159
- Configuring the VPN Tunnel 160
- The FVG318-to-FVS318v2 Case 163
- The FVG318-to-FVL328 Case 166
- The FVG318-to-VPN Client Case 169
- Figure C-7 171
- Figure C-8 172
- Figure C-9 172
- Figure C-10 173
- Figure C-11 173
- Figure C-12 174
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