Netgear FVG318 User Manual Page 145
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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ProSafe 802.11g Wireless VPN Firewall FVG318 Reference Manual
Troubleshooting 9-3
v1.0, September 2007
Note: If your PC’s IP address is shown as 169.254.x.x: Recent versions of Windows and
MacOS will generate and assign an IP address if the computer cannot reach a DHCP server.
These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this
range, check the connection from the PC to the firewall and reboot your PC.
• If your firewall’s IP address has been changed and you don’t know the current IP address,
clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to
192.168.0.1. This procedure is explained in
“Restoring the Default Configuration and
Password” on page 9-6.
• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
If the firewall does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Troubleshooting the ISP Connection
If your firewall is unable to access the Internet, you should first determine whether the firewall is
able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address,
your firewall must request an IP address from the ISP. You can determine whether the request was
successful using the Web Configuration Manager.
To check the WAN IP address:
1. Launch your browser and select an external site such as http://www.netgear.com
2. Access the main menu of the firewall’s configuration at http://192.168.0.1
3. Under the Maintenance heading, select Router Status
4. Check that an IP address is shown for the WAN Port
If 0.0.0.0 is shown, your firewall has not obtained an IP address from your ISP.
- ProSafe 802.11g Wireless 1
- VPN Firewall FVG318 1
- Reference Manual 1
- FOR HOME OR OFFICE USE 5
- Contents 7
- About This Manual 13
- How to Use This Manual 14
- How to Print this Manual 14
- Revision History 15
- Chapter 1 17
- Introduction 17
- 1-2 Introduction 18
- Security 19
- Extensive Protocol Support 19
- 1-4 Introduction 20
- Package Contents 21
- The FVG318 Rear Panel 22
- Introduction 1-7 23
- 1-8 Introduction 24
- Chapter 2 25
- B in the illustration) 26
- Internet Port 27
- Local Ports (8) 27
- Wireless 27
- Figure 2-5 28
- Name and Password.) 29
- Figure 2-8 30
- Configuring Your Time Zone 35
- Troubleshooting Tips 36
- Chapter 3 39
- Figure 3-1 40
- Figure 3-2 42
- SSID and WEP Settings 45
- Figure 3-3 46
- Figure 3-4 47
- Figure 3-5 49
- Configuring WPA with RADIUS 50
- Figure 3-6 51
- Configuring WPA2 with RADIUS 52
- Figure 3-8 54
- Configuring WPA-PSK 55
- Configuring WPA2-PSK 56
- Figure 3-10 57
- Figure 3-11 58
- Chapter 4 61
- Figure 4-1 62
- Figure 4-2 63
- Figure 4-3 65
- Figure 4-4 67
- Figure 4-5 67
- Order of Precedence for Rules 69
- Default DMZ Server 70
- Attack Checks 71
- Services 72
- Figure 4-8 73
- Figure 4-9 74
- Figure 4-10 76
- Chapter 5 79
- Overview of VPN Configuration 80
- Planning a VPN 81
- VPN Tunnel Configuration 82
- Figure 5-3 83
- Figure 5-4 84
- Remote PC 85
- Figure 5-7 87
- Figure 5-8 88
- Figure 5-9 89
- Figure 5-10 89
- Figure 5-11 90
- Figure 5-12 91
- Figure 5-13 92
- Figure 5-14 93
- Figure 5-15 93
- Figure 5-16 94
- Figure 5-17 94
- Figure 5-18 95
- Figure 5-19 95
- Figure 5-20 96
- Figure 5-21 96
- Figure 5-22 97
- Figure 5-23 98
- Figure 5-27 100
- Activating a VPN Tunnel 101
- Figure 5-29 102
- Figure 5-30 103
- Figure 5-31 103
- Deactivating a VPN Tunnel 104
- Deleting a VPN Tunnel 105
- Chapter 6 107
- Figure 6-2 109
- Figure 6-3 110
- VPN Consortium Scenario 1: 115
- Figure 6-5 116
- Figure 6-6 117
- Figure 6-7 117
- Figure 6-8 118
- Figure 6-9 119
- Digital Certificates 121
- Figure 6-10 122
- Chapter 7 125
- Maintenance 125
- 7-2 Maintenance 126
- 7-4 Maintenance 128
- Figure 7-3 128
- Maintenance 7-5 129
- 7-6 Maintenance 130
- Figure 7-4 130
- Chapter 8 131
- Advanced Configuration 131
- 8-2 Advanced Configuration 132
- Figure 8-1 132
- Advanced Configuration 8-3 133
- Using Address Reservation 134
- Configuring Static Routes 135
- Configuring RIP 136
- Static Route Example 137
- 8-8 Advanced Configuration 138
- Advanced Configuration 8-9 139
- Figure 8-6 139
- SNMP Administration 140
- Advanced Configuration 8-11 141
- 8-12 Advanced Configuration 142
- Figure 8-8 142
- Chapter 9 143
- Troubleshooting 143
- LEDs Never Turn Off 144
- Troubleshooting 9-3 145
- 9-4 Troubleshooting 146
- 9-6 Troubleshooting 148
- Problems with Date and Time 149
- 9-8 Troubleshooting 150
- Appendix A 151
- Technical Specifications 153
- Appendix B 155
- Related Documents 155
- B-2 Related Documents 156
- Appendix C 157
- Configuring the Gateways 158
- The FVG318-to-FVG318 Case 159
- Configuring the VPN Tunnel 160
- The FVG318-to-FVS318v2 Case 163
- The FVG318-to-FVL328 Case 166
- The FVG318-to-VPN Client Case 169
- Figure C-7 171
- Figure C-8 172
- Figure C-9 172
- Figure C-10 173
- Figure C-11 173
- Figure C-12 174
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