Netgear R6300 User Manual download pdf (Page 125)

Troubleshooting

125

R6300v2 Smart WiFi Router

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to

the designated device. The device then responds with an echo reply. You can easily

troubleshoot a network is easy using the ping utility in your computer or workstation.

Test the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up

correctly.

 To ping the router from a Windows computer:

1. From the Windows toolbar, click Start and select Run.

2. In the field provided, type ping followed by the IP address of the router, as in this example:

ping www.routerlogin.net

3. Click OK.

You should see a message like this one:

Pinging <IP address > with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

• Wrong physical connections

For a wired connection, make sure that the numbered LAN port LED is lit for the port to

which you are connected.

Check that the appropriate LEDs are on for your network devices. If your router and

computer are connected to a separate Ethernet switch, make sure that the link LEDs are

lit for the switch ports that are connected to your computer and router.

• Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and

configured on your computer.

Verify that the IP address for your router and your computer are correct and that the

addresses are on the same subnet.

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Netgear R6300 User Manual Page 125