Netgear R6300 User Manual download pdf (Page 118)

Troubleshooting

118

R6300v2 Smart WiFi Router

Quick Tips

This section describes tips for troubleshooting some common problems.

Sequence to Restart Your Network

When you need to restart your network, follow this sequence:

1. T

urn off and unplug the modem.

2. T

urn off the router.

3. Plug in the modem and turn it on. W

ait two minutes.

4. T

urn on the router and wait two minutes.

Wireless Settings

Make sure that the wireless settings in the computer and router match exactly.

• For a wirelessly connected computer

, the wireless network name (SSID) and wireless

security settings of the router and wireless computer need to match exactly.

• If you set up an access list in the

Advanced Wireless Settings screen, you have to add

each wireless computer’s MAC address to the router’s access list.

Network Settings

Make sure that the network settings of the computer are correct.

• Wired and wirelessly connected computers need to have network (IP) addresses on the

same network as the router.

The simplest way to do this is to use computers that obtain

an IP address automatically with DHCP. Most computers are set up this way.

• Some cable modem service providers require you to use the MAC address of the

computer initially registered on the account.

You can view the MAC address in the

Attached Devices screen.

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1. When power is first applied, verify that the Power LED

is lit.

2. V

erify that the Power LED lights amber within a few seconds, indicating that the self-test is

running.

3. After approximately 30 seconds, verify the following:

• The Power LED is lit solid green.

• The Internet LED is lit.

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Netgear R6300 User Manual Page 118

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