Netgear R6220 User Manual download pdf (Page 147)

Troubleshooting

147

AC1200 Smart WiFi Router with External Antennas

Quick Tips

This section describes tips for troubleshooting some common problems.

Sequence to Restart Your Network

When you need to restart your network, follow this sequence:

1. Turn off and unplug the modem.

2. Turn off the router.

3. Plug in the modem and turn it on. Wait two minutes.

4. Turn on the router and wait two minutes.

Check Ethernet Cable Connections

If your device does not power on, make sure that the Ethernet cables are securely plugged

in. The Internet LED on the router is lit if the Ethernet cable connecting the router and the

modem is plugged in securely and the modem and router are turned on. If one or more

powered-on computers are connected to the router by an Ethernet cable, the corresponding

numbered router LAN port LED lights.

Wireless Settings

Make sure that the wireless settings in the computer and router match exactly. The wireless

network name (SSID) and wireless security settings of the router and wireless computer must

match exactly.

If you set up an access list in the Advanced Wireless Settings screen, you must add each

wireless computer’s MAC address to the router’s access list.

Network Settings

Make sure that the network settings of the computer are correct. Wired and wirelessly

connected computers must use network (IP) addresses on the same network as the router.

The simplest way to do this is to configure each computer to obtain an IP address

automatically using DHCP.

Some cable modem service providers require you to use the MAC address of the computer

initially registered on the account. You can view the MAC address in the Attached Devices

screen.

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Netgear R6220 User Manual Page 147