Netgear R6220 User Manual download pdf (Page 148)

Troubleshooting

148

AC1200 Smart WiFi Router with External Antennas

Troubleshoot with the LEDs

You can use the LEDs to identify setup or performance problems in the router and to isolate

the cause.

Standard LED Behavior When the Router Is Powered On

After you turn on power to the router, make sure that the following sequence of events

occurs:

1. When power is first applied, verify that the Power LED

is lit.

2. After about two minutes, verify the following:

• The Power LED is solid green.

• The W

ANLED is lit.

• The WiFi LED is lit unless you turned of

f the wireless radio.

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

Do the following:

• Make sure that the power adapter is securely connected to your router and securely

connected to a working power outlet.

• Check that you are using the power adapter that NETGEAR supplied for this product.

• If the Power LED blinks slowly and continuously

, the router firmware is corrupted. This

can happen if a firmware upgrade is interrupted, or if the router detects a problem with the

firmware. If the error persists, it is likely that a hardware problem exists. For recovery

instructions, or help with a hardware problem, contact technical support at

www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for up to two minutes and then

turns green. If the LED does not turn green, this indicates a problem with the router.

If the Power LED is still amber three minutes after you turn on power to the router, do the

following:

1. Turn off the power and then turn it back on to see if the router recovers.

2. Press and hold the Reset button to return the router to its factory settings.

See Factory Settings on page 157.

If the error persists, a hardware problem might be the cause. Contact technical support at

www.netgear.com/support.

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Netgear R6220 User Manual Page 148