Netgear R6220 User Manual download pdf (Page 154)

Troubleshooting

154

AC1200 Smart WiFi Router with External Antennas

Test the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up

correctly.

 To ping the router from a Windows computer:

1. From the Windows toolbar, click the Start button and select Run.

2. In the field provided, type ping followed by the IP address of the router, as in this example:

ping www.routerlogin.net

3. Click the OK button.

You see a message like this one:

Pinging <IP address > with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, one of the following problems might be present:

• Wrong physical connections

For a wired connection, make sure that the numbered LAN port LED is lit for the port to

which you are connected.

Check that the appropriate LEDs are on for your network devices. If your router and

computer are connected to a separate Ethernet switch, make sure that the link LEDs are

lit for the switch ports that are connected to your computer and router.

• Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and

configured on your computer.

Verify that the IP address for your router and your computer are correct and that the

addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote

device.

1. From the Windows toolbar, click the Start button and select Run.

2. In the Windows Run window, type

ping -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP DNS server.

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Netgear R6220 User Manual Page 154