Netgear R6220 User Manual download pdf (Page 153)

Troubleshooting

153

AC1200 Smart WiFi Router with External Antennas

Changes Not Saved

If the router does not save the changes that you make in the router interface, do the

following:

• When entering configuration settings, always click the Apply button before moving to

another screen or tab, or your changes are lost.

• Click the Refresh or Reload button in the web browser. It is possible that the changes

occurred, but the old settings might be in the web browser’s cache.

Wireless Connectivity

If you are experiencing trouble connecting wirelessly to the router, try to isolate the problem:

• Does the wireless device or computer that you are using find your wireless network?

If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi

On/Off button on the router to turn the router wireless radios back on.

If you disabled the router’s SSID broadcast, then your wireless network is hidden and

does not display in your wireless client’s scanning list. (By default, SSID broadcast is

enabled.)

• Does your wireless device support the security that you are using for your wireless

network (WPA or WPA2)?

• If you want to view the wireless settings for the router, use an Ethernet cable to connect a

computer to a LAN port on the router. Then log in to the router, and select BASIC >

Wireless.

Note: Be sure to click the Apply button if you change settings.

If your wireless device finds your network but the signal strength is weak, check these

conditions:

• Is your router too far from your computer or too close? Place your computer near the

router but at least 6 feet (1.8 meters) away and see whether the signal strength improves.

• Are objects between the router and your computer blocking the wireless signal?

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to

the designated device. The device then responds with an echo reply. You can easily

troubleshoot a network using the ping utility in your computer or workstation.

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Netgear R6220 User Manual Page 153