Netgear R6220 User Manual download pdf (Page 149)

Troubleshooting

149

AC1200 Smart WiFi Router with External Antennas

LEDs Never Turn Off

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the

LEDs stay on, this indicates a fault within the router.

If all LEDs are still lit one minute after power-up, do the following:

• Cycle the power to see if the router recovers.

• Press and hold the Reset button to return the router to its factory settings. For more

information, see

Factory Settings on page 157.

If the error persists, a hardware problem might be the cause. Contact technical support at

www.netgear.com/support.

Internet or Ethernet Port LEDs Are Off

If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet

connection is made, check the following:

• Make sure that the Ethernet cable connections are secure at the router and at the modem

or computer.

• Make sure that power is turned on to the connected modem or computer.

• Be sure that you are using the correct cable.

When connecting the router’s Internet port to a cable or DSL modem, use the cable that

was supplied with the cable or DSL modem. This cable can be a standard

straight-through Ethernet cable or an Ethernet crossover cable.

WiFi LED Is Off

If the WiFi LED stays off, check to see if someone pressed the WiFi On/Off button on the

router. This button turns the wireless radios in the router on and off. The WiFi LED is lit when

a wireless radio is turned on.

Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network, check the

following:

• If you are using an Ethernet-connected computer, check the Ethernet connection

between the computer and the router.

• Make sure that the IP address of your computer is on the same subnet as the router. If

you are using the recommended addressing scheme, your computer’s address is in the

range of 192.168.1.2 to 192.168.1.254.

• If your computer’s IP address is shown as 169.254.x.x. Recent versions of Windows and

Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.

These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in

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Netgear R6220 User Manual Page 149