Netgear DGND3300 User Manual Page 141
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Appendix A. Troubleshooting | 141
N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2 User Manual
Cannot Access the Internet
Note: If you are installing the N300 wireless modem router and have not
yet configured the Internet connection, see Chapter 1, Router
Internet Setup, or the N300 Wireless Dual Band ADSL2+ Modem
Router Installation Guide.
If your Internet connection was working previously, it is possible that this is due to a problem
at your Internet Service Provider (ISP). If you can access your router but you are unable to
access the Internet, you can check its configuration, and you can determine whether the
router can obtain an IP address from your ISP.
Checking the Configuration
To check the router configuration to make sure that it is correct:
1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the main menu of the router at http://www.routerlogin.net.
• Select Basic Settings to view the Basic Settings screen.
• Select ADSL to view the Multiplexing method, VPI, and VCI settings.
• You can select Setup Wizard and allow the N300 wireless modem router to
automatically detect your Internet connection.
Checking the WAN IP Address
Unless your ISP provides a fixed IP address, your router must request an IP address from
the ISP. You can determine whether the request was successful using the Router Status
screen.
To check the WAN IP address:
1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the main menu of the router at http://www.routerlogin.net.
3. Under Maintenance, select Router Status.
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has
not obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network, as described in Quick
Tips on page 137.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
- N300 Wireless Dual Band 1
- ADSL2+ Modem Router 1
- DGND3300v2 1
- Technical Support 2
- Trademarks 2
- Statement of Conditions 2
- Table of Contents 3
- Chapter 4 Network Maintenance 4
- Chapter 5 USB Storage 4
- Appendix A Troubleshooting 5
- Appendix E Related Documents 6
- Router Internet Setup 7
- Figure 1 8
- Using the Setup Wizard 9
- Figure 4 10
- Figure 5 11
- ISP does not require login 12
- ISP does require login 12
- Configuring ADSL Settings 14
- Wireless Settings 15
- Wireless Security Options 17
- Figure 9 19
- Figure 10 21
- Security 22
- Figure 11 23
- Figure 12 25
- Figure 13 26
- Figure 14 27
- Adding More WPS Clients 28
- Figure 15 29
- Wireless Guest Networks 30
- Figure 16 31
- Live Parental Controls 32
- Flexible Settings 33
- Security Settings 34
- Figure 17 36
- Figure 18 36
- Figure 19 37
- Firewall Rules 38
- Figure 20 39
- Figure 21 40
- Port Forwarding 41
- Figure 23 42
- Figure 24 42
- Port Triggering 43
- Figure 25 44
- Scheduling Blocking 45
- Figure 28 46
- Figure 29 47
- Figure 30 48
- Setting the Time 49
- Network Maintenance 50
- Figure 32 51
- Figure 33 52
- Figure 34 53
- Connection Status 55
- Statistics 56
- Figure 37 57
- Figure 38 57
- Erasing the Configuration 58
- Figure 39 59
- Figure 40 60
- Traffic Meter 61
- Figure 41 62
- USB Storage 64
- USB Drive Requirements 65
- File Sharing Scenarios 65
- USB Storage Basic Settings 67
- Editing a Network Folder 68
- Figure 45 69
- Figure 46 70
- Creating a Network Folder 71
- Media Server Settings 72
- Unmounting a USB Drive 72
- Figure 48 73
- Settings 74
- Microsoft for assistance 75
- Virtual Private Networking 76
- Client-to-Gateway VPN Tunnels 77
- Planning a VPN 78
- VPN Tunnel Configuration 79
- The Summary screen displays: 82
- VPN Tunnel Control 94
- Running a ping test 96
- Deactivating a VPN Tunnel 98
- Deleting a VPN Tunnel 100
- Example of Using Auto Policy 106
- Advanced Settings (Part 1) 112
- Figure 55 113
- Address Reservation 115
- Using a Dynamic DNS Service 116
- Figure 56 117
- Figure 57 118
- Figure 58 120
- Figure 59 121
- Figure 60 121
- Figure 61 121
- QoS for a Router LAN Port 122
- QoS for a MAC Address 122
- Configuring Static Routes 123
- Figure 64 124
- Figure 65 124
- Wireless Repeating Function 126
- Setting Up the Base Station 127
- Setting Up a Repeater Unit 128
- Advanced Settings (Part 2) 130
- Powerline HD 40 seconds 131
- Figure 69 132
- Changing the MTU Size 134
- Universal Plug and Play 135
- Figure 70 136
- Troubleshooting 137
- Troubleshooting with the LEDs 138
- Cannot Access the Internet 141
- Problems with Date and Time 144
- Wireless Connectivity 145
- Viewing Available Networks 145
- Specifications 147
- Technical Specifications 150
- NETGEAR VPN Configuration 151
- Step-by-Step Configuration 152
- Configuration Profile 153
- Example) 158
- My Connections\DGD3300v2 165
- Notification of Compliance 168
- Interference Reduction Table 169
- Related Documents 172
- Numerics 173
- 174 174
- Index 175
- 176 176
- Index 177
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