Netgear MBR1516 User's Guide download pdf (Page 96)

Troubleshooting

Mobile LTE Broadband 11n Wireless Router MBR1516

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If the path is not working correctly, you could have one of the following problems:

• Wrong physical connections

- Make sure that the LAN Ports LED is on. If the LED is off, follow the instructions in

Connect to the Internet on page 93.

- Check that the corresponding link LEDs are on for your network interface card and

for the hub ports (if any) that are connected to your workstation and router.

• Wrong network configuration

- Verify that the Ethernet card driver software and TCP/IP software are both

installed and configured on your computer or workstation.

- Verify that the IP address for your router and your workstation are correct and that

the addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote

device.

¾ To test the path:

1. From the Windows toolbar, click the Start button, and select Run.

2. In the Windows Run window, type:

ping -n 10 IP address

where IP address is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do

not receive replies:

• Check that your computer has the IP address of your router listed as the default router. If

the IP configuration of your computer is assigned by DHCP, this information is not visible

in your computer’s Network Control Panel. Verify that the IP address of the router is listed

as the default router.

• Make sure that the network address of your computer (the portion of the IP address

specified by the netmask) is different from the network address of the remote device.

• Check that your cable or DSL modem is connected and functioning.

• If your ISP assigned a host name to your computer, enter that host name as the account

name in the Basic Settings screen.

• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing only traffic from the MAC address of

your broadband modem, but some ISPs additionally restrict access to the MAC address

of a single computer connected to that modem. If this is the case, you need to configure

your router to clone or spoof the MAC address from the authorized computer.

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Netgear MBR1516 User's Guide Page 96