Netgear WNDAP350 User Manual Page 105
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v1.1, November 2009
Chapter 5
Troubleshooting and Debugging
This chapter provides information about troubleshooting your ProSafe Dual Band Wireless-N
Access Point WNDAP350. After each problem description, instructions are given to help you
diagnose and solve the problem. For the common problems listed, go to the section indicated.
• Is the WNDAP350 on?
Go to “Installing the WNDAP350 wirelss access point” on page 2-4
• Have I connected the wireless access point correctly?
Go to “Installing the WNDAP350 wirelss access point” on page 2-4.
• I cannot remember the wireless access point’s configuration password.
Go to “Changing the Administrator Password” on page 3-10.
If you have trouble setting up your WNDAP350, check the tips below.
No lights are lit on the wireless access point.
It takes a few seconds for the power indicator to light up. Wait a minute and check the power light
status on the access point.
If the access point has no power.
• Make sure the power cord is connected to the access point.
• Make sure the power adapter is connected to a functioning power outlet. If it is in a power
strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it
is not a switched outlet.
• Make sure you are using the correct NETGEAR power adapter supplied with your access
point.
Note: For up-to-date WNDAP350 installation details and troubleshooting guidance visit
http://kbserver.netgear.com/products/WG302.asp.
- ProSafe Dual Band 1
- Wireless-N Access Point 1
- WNDAP350 Reference 1
- Industry Canada statements 6
- Contents 7
- About This Manual 11
- How to Print This Manual 12
- Revision History 12
- Chapter 1 13
- Introduction 13
- Key Features 14
- Introduction 1-3 15
- 1-4 Introduction 16
- System Requirements 17
- What’s In the Box? 18
- Hardware Description 18
- Front Panel 19
- Rear Panel 20
- Chapter 2 21
- Figure 2-1 23
- Figure 2-2 Login screen 25
- Figure 2-5 IP Settings 28
- Setting Basic IP Options 33
- Wireless Settings 34
- Setting up a Security Profile 51
- Configuring WEP 53
- Configuring WPA with RADIUS 55
- Configuring WPA2 with RADIUS 57
- Configuring WPA-PSK 60
- Configuring WPA2-PSK 61
- Chapter 3 67
- Management 67
- 3-2 Management 68
- Remote Console 69
- CLI Commands 70
- Management 3-5 71
- Configuration File Management 72
- Restoring Saved Settings 73
- 3-8 Management 74
- Management 3-9 75
- 3-10 Management 76
- Enabling the SysLog Server 77
- 3-12 Management 78
- Appendix B, “Related 79
- Documents.) 79
- 3-14 Management 80
- Management 3-15 81
- Table 3-2. Statistics Fields 81
- 3-16 Management 82
- Enabling Rogue AP Detection 83
- 3-18 Management 84
- Viewing Rogue AP Statistics 85
- 3-20 Management 86
- Figure 3-15 Unknown APs list 86
- Packet Capture 87
- 3-22 Management 88
- Chapter 4 89
- Advanced Configuration 89
- 4-2 Advanced Configuration 90
- Hotspot Settings 91
- 4-4 Advanced Configuration 92
- Advanced Configuration 4-5 93
- 4-6 Advanced Configuration 94
- Advanced Configuration 4-7 95
- 4-8 Advanced Configuration 96
- Advanced Configuration 4-9 97
- Enabling Wireless Bridging 98
- Advanced Configuration 4-11 99
- 4-12 Advanced Configuration 100
- Advanced Configuration 4-13 101
- 4-14 Advanced Configuration 102
- Advanced Configuration 4-15 103
- 4-16 Advanced Configuration 104
- Troubleshooting and Debugging 105
- Chapter 5 105
- The LAN light is not lit 106
- Appendix A 109
- Technical Specifications 111
- Appendix B 113
- Related Documents 113
- B-2 Related Documents 114
- Appendix C 115
- Command Line Reference 115
- C-2 Command Line Reference 116
- Command Line Reference C-3 117
- C-4 Command Line Reference 118
- Command Line Reference C-5 119
- C-6 Command Line Reference 120
- Command Line Reference C-7 121
- C-8 Command Line Reference 122
- Command Line Reference C-9 123
- C-10 Command Line Reference 124
- Command Line Reference C-11 125
- C-12 Command Line Reference 126
- Command Line Reference C-13 127
- C-14 Command Line Reference 128
- Numerics 129
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