Netgear WNR2000-200UKS User Manual download pdf (Page 108)

Troubleshooting

108

N300 WiFi Router

2. In the field provided, type

ping -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP DNS server.

If the path is functioning correctly, replies like those examples shown in Test the LAN Path to

Your Router on page 107 are displayed.

If you do not receive replies, try the following:

• Check that your computer has the IP address of your router listed as the default gateway.

If a DHCP server assigns the IP configuration of your computer, this information is not

visible on your computer’s Network Control Panel. Verify that the IP address of the router

is listed as the default gateway.

• Check to see that the network address of your computer (the portion of the IP address

specified by the subnet mask) is different from the network address of the remote device.

• Check that your cable or DSL broadband modem is connected and functioning.

• If your ISP assigned a host name to your computer, enter that host name as the account

name in the Internet Setup screen.

• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your

computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your

broadband modem, but some ISPs additionally restrict access to the MAC address of a

single computer connected to that modem. If this is the case, configure your router to clone or

spoof the MAC address from the authorized computer.

Troubleshoot IP Addresses

By default, the router is set up to automatically assign IP addresses to network clients. The

router’s IP address is 192.168.1.1 unless you changed it. Wired and wirelessly connected

computers must have network IP addresses on the same network as the router. The simplest

way to meet this requirement is to configure each computer to obtain an IP address

automatically using DHCP.

If you customized the IP address settings of your router and you’re having trouble with

network connections, check the following:

• Make sure that your computer’s IP address is on the same subnet as the router. If you are

using the recommended addressing scheme, your computer’s address is in the range of

192.168.1.2 to 192.168.1.254.

If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and

Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.

These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in

this range, check the connection from the computer to the router, and reboot your

computer.

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Netgear WNR2000-200UKS User Manual Page 108