Netgear WNR2000-200UKS User Manual Page 104
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- TROUBLESHOOTING
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Troubleshooting
104
N300 WiFi Router
• Close the browser and launch it again.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are
using Internet Explorer, click the Refresh button to be sure that the Java applet is
loaded.
• If you are using a wired connection, check the Ethernet connection between the
computer and the router.
5. If the login prompt displays, but you cannot log in, try the following:
• Make sure that you are using the correct login information.
The user name is admin and the default password is password. Make sure that
Caps Lock is off when you enter this information.
• If you customized the IP address scheme that the router uses, see Troubleshoot IP
Addresses on page 108.
The Router Cannot Access the Internet
If you can log in to your router, but it cannot access the Internet, see if the router can obtain
an IP address from your Internet provider. Unless your Internet provider assigned you a fixed
IP address, your router requests an IP address from the Internet service. You can see if the
request was successful using the Router Status screen.
Note: The Setup Wizard can detect your Internet connection during
installation, but if the router cannot get a WAN IP address, the Setup
Wizard cannot automatically resolve this issue.
If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway
in your network, the router cannot perform many gateway services. For example, the router
cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not
support such a configuration.
To check the WAN IP address:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. In the address field of the web browser, enter www.routerlogin.net or
www.routerlogin.com.
A login screen displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
- N300 WiFi Router 1
- Compliance 2
- Trademarks 2
- Contents 3
- Chapter 9 Troubleshooting 5
- Hardware Setup 6
- Unpack Your Router 7
- Front Panel 7
- Rear Panel 9
- Position Your Router 9
- Cable Your Router 10
- Connect to the Network and 11
- Access the Router 11
- Connect to the Network 12
- Types of Logins 13
- Log In to the Router 13
- Specify Initial Settings 14
- Use the Setup Wizard 15
- Scroll to 16
- Change the MTU Size 30
- Table 2. Common MTU sizes 31
- Optimize Performance 32
- To enable upstream QoS: 34
- Add QoS Rules by Service 36
- Add a QoS Rule by Device 37
- Edit a QoS Rule 38
- Delete a QoS Rule 39
- Delete All QoS Rules 40
- Set Up Parental Controls 45
- To block Internet sites: 47
- To block services: 49
- To schedule blocking: 51
- Specify Network Settings 54
- Set Up a Default DMZ Server 56
- Reserve LAN IP Addresses 60
- To use the WPS Wizard: 62
- Specify Basic WiFi Settings 63
- To change the WPA settings: 66
- Cable this port to a LAN port 67
- Set Up a WiFi Guest Network 68
- Control the Wireless Radio 70
- Set Up a WiFi Schedule 71
- Specify WPS Settings 72
- Dynamic DNS 73
- Manage Your Network 75
- View Router Information 76
- View Wireless Settings 79
- View Guest Network Settings 80
- Reboot the Router 81
- View Logs of Router Activity 81
- To view and customize logs: 82
- Monitor Internet Traffic 83
- Back Up Settings 84
- Change the admin Password 86
- Remote Management 87
- To use remote access: 89
- To add a custom service: 92
- Set Up Port Triggering 95
- Forgotten Passwords 99
- WiFi Passwords 100
- WiFi Connections 101
- Changes Not Saved 101
- Troubleshoot with the LEDs 102
- Cannot Log In to the Router 103
- Troubleshooting 104
- N300 WiFi Router 105
- Troubleshoot IP Addresses 108
- Supplemental Information 110
- Factory Settings 111
- Supplemental Information 112
- Technical Specifications 113
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