Netgear R6300 User Manual download pdf (Page 121)

121

10. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with

your router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com for product and contact information.

This chapter contains the following sections:

• Quick Tips

• Troubleshoot with the LEDs

• Cannot Log In to the Router

• Cannot Access the Internet

• Changes Not Saved

• Wireless Connectivity

• Troubleshoot Your Network Using the Ping Utility

1 2 ... 116 117 118 119 120 121 122 123 124 125 126 ... 134 135

R6300v2 Smart WiFi Router 1
Compliance 2
Trademarks 2
Contents 3
Chapter 5 USB Storage 4
Chapter 6 ReadySHARE Printer 4
Chapter 7 Security 4
Chapter 8 Administration 5
Chapter 9 Advanced Settings 5
Chapter 10 Troubleshooting 6
Hardware Setup 7
Unpack Your Router 8
Hardware Features 8
Front and Side Panels 9
Rear Panel 10
Position Your Router 11
Getting Started 12
Router Setup Preparation 13
Login and Access 13
NETGEAR genie Setup 14
Upgrade the Firmware 15
Dashboard (BASIC Home Screen) 16
Join Your Wireless Network 17
NETGEAR genie Basic Settings 19
Internet Setup 20
Internet Setup Screen Fields 21
Parental Controls 22
Basic Wireless Settings 24
Wireless Security Options 26
Set Up a Guest Network 27
 To set up a guest network: 28
View Attached Devices 29
NETGEAR genie ADVANCED Home 30
 To use the Setup Wizard: 31
WAN Setup 32
Default DMZ Server 33
Change the MTU Size 34
LAN Setup 35
LAN Setup Screen Settings 36
Use Router as DHCP Server 37
Address Reservation 37
Set Up Address Reservation 38
 To disable WMM QoS: 40
QoS for a Router LAN Port 42
QoS for a MAC Address 42
Bandwidth Control 44
Enable Facebook WiFi 45
Facebook WiFi is enabled 47
USB Storage 48
USB Drive Requirements 49
Safely Remove a USB Drive 50
Access the USB Storage Device 50
Share Files 52
Available Network Folders 56
 To edit a network folder: 57
Specify Approved USB Devices 58
Media Server Settings 59
TiVo Support 60
ReadySHARE Printer 62
ReadySHARE Printer Utility 63
Security 72
 To set up keyword blocking: 73
 To block services: 74
Add a Custom Service 79
Set Up Port Triggering 80
 To enable port triggering: 81
Schedule Blocking 83
Your settings are saved 85
Administration 86
Upgrade the Router Firmware 87
View Router Status 88
Show Statistics Button 89
Connection Status Button 90
 To view logs: 91
Manage the Configuration File 92
Change the Password 93
Password Recovery 94
Advanced Wireless Settings 96
Set Up a Wireless Schedule 97
View or Change WPS Settings 97
Wireless Access Point (AP) 99
Cable this port to a LAN port 100
 To set up bridge mode: 101
Advanced Settings 102
Dynamic DNS 103
R6300v2 Smart WiFi Router 105
Static Routes 106
 To set up a static route: 107
Remote Management 108
Universal Plug and Play 109
Auto Detect 111
IPv6 Auto Config 112
IPv6 6to4 Tunnel 113
IPv6 Pass Through 115
IPv6 Fixed 115
IPv6 DHCP 116
IPv6 PPPoE 117
Traffic Meter 119
Troubleshooting 121
Quick Tips 122
Troubleshoot with the LEDs 122
Power LED Is Off or Blinking 123
Power LED Stays Amber 123
LEDs Never Turn Off 123
Internet LEDs Is Off 123
Cannot Log In to the Router 124
Cannot Access the Internet 125
Troubleshoot PPPoE 127
Changes Not Saved 128
Wireless Connectivity 128
Supplemental Information 131
Factory Settings 132
Supplemental Information 133
Technical Specifications 134

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Netgear R6300 User Manual Page 121

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