Netgear R6300 User Manual Page 123
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- Table of contents
- TROUBLESHOOTING
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Troubleshooting
123
R6300v2 Smart WiFi Router
• The Wireless LED is lit unless you turned off the wireless radio.
The LEDs on the front panel of the router can be used for troubleshooting.
Power LED Is Off or Blinking
• Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
• Check that you are using the 12 VDC, 2.5A power adapter that NETGEAR supplied for
this product.
• If the Power LED blinks slowly and continuously, the router firmware is corrupted. This
can happen if a firmware upgrade is interrupted, or if the router detects a problem with the
firmware. If the error persists, you have a hardware problem. For recovery instructions, or
help with a hardware problem, contact technical support at
www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED lights amber for about 20 seconds and then
lights green. If the LED does not light green, the router has a problem.
If the Power LED is lit amber one minute after you turn on power to the router:
1. Turn off the power and then turn it back on to see if the router recovers.
2. Press and hold the Reset button to return the router to its factory settings.
See Troubleshoot Your Network Using the Ping Utility on page 129.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support.
LEDs Never Turn Off
When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all
the LEDs stay on, this indicates a fault within the router.
If all LEDs are still on one minute after power-up:
• Cycle the power to see if the router recovers.
• Press and hold the Reset button to return the router to its factory settings. For more
information, see
Troubleshoot Your Network Using the Ping Utility on page 129.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support.
Internet LEDs Is Off
If the Internet LED does not light when the router is turned on, check the following:
• Make sure that the cable connections are secure at the router and at the modem.
- R6300v2 Smart WiFi Router 1
- Compliance 2
- Trademarks 2
- Contents 3
- Chapter 5 USB Storage 4
- Chapter 6 ReadySHARE Printer 4
- Chapter 7 Security 4
- Chapter 8 Administration 5
- Chapter 9 Advanced Settings 5
- Chapter 10 Troubleshooting 6
- Hardware Setup 7
- Unpack Your Router 8
- Hardware Features 8
- Front and Side Panels 9
- Rear Panel 10
- Position Your Router 11
- Getting Started 12
- Router Setup Preparation 13
- Login and Access 13
- NETGEAR genie Setup 14
- Upgrade the Firmware 15
- Dashboard (BASIC Home Screen) 16
- Join Your Wireless Network 17
- NETGEAR genie Basic Settings 19
- Internet Setup 20
- Internet Setup Screen Fields 21
- Parental Controls 22
- Basic Wireless Settings 24
- Wireless Security Options 26
- Set Up a Guest Network 27
- To set up a guest network: 28
- View Attached Devices 29
- NETGEAR genie ADVANCED Home 30
- To use the Setup Wizard: 31
- WAN Setup 32
- Default DMZ Server 33
- Change the MTU Size 34
- LAN Setup 35
- LAN Setup Screen Settings 36
- Use Router as DHCP Server 37
- Address Reservation 37
- Set Up Address Reservation 38
- To disable WMM QoS: 40
- QoS for a Router LAN Port 42
- QoS for a MAC Address 42
- Bandwidth Control 44
- Enable Facebook WiFi 45
- Facebook WiFi is enabled 47
- USB Storage 48
- USB Drive Requirements 49
- Safely Remove a USB Drive 50
- Access the USB Storage Device 50
- Share Files 52
- Available Network Folders 56
- To edit a network folder: 57
- Specify Approved USB Devices 58
- Media Server Settings 59
- TiVo Support 60
- ReadySHARE Printer 62
- ReadySHARE Printer Utility 63
- Security 72
- To set up keyword blocking: 73
- To block services: 74
- Add a Custom Service 79
- Set Up Port Triggering 80
- To enable port triggering: 81
- Schedule Blocking 83
- Your settings are saved 85
- Administration 86
- Upgrade the Router Firmware 87
- View Router Status 88
- Show Statistics Button 89
- Connection Status Button 90
- To view logs: 91
- Manage the Configuration File 92
- Change the Password 93
- Password Recovery 94
- Advanced Wireless Settings 96
- Set Up a Wireless Schedule 97
- View or Change WPS Settings 97
- Wireless Access Point (AP) 99
- Cable this port to a LAN port 100
- To set up bridge mode: 101
- Advanced Settings 102
- Dynamic DNS 103
- R6300v2 Smart WiFi Router 105
- Static Routes 106
- To set up a static route: 107
- Remote Management 108
- Universal Plug and Play 109
- Auto Detect 111
- IPv6 Auto Config 112
- IPv6 6to4 Tunnel 113
- IPv6 Pass Through 115
- IPv6 Fixed 115
- IPv6 DHCP 116
- IPv6 PPPoE 117
- Traffic Meter 119
- Troubleshooting 121
- Quick Tips 122
- Troubleshoot with the LEDs 122
- Power LED Is Off or Blinking 123
- Power LED Stays Amber 123
- LEDs Never Turn Off 123
- Internet LEDs Is Off 123
- Cannot Log In to the Router 124
- Cannot Access the Internet 125
- Troubleshoot PPPoE 127
- Changes Not Saved 128
- Wireless Connectivity 128
- Supplemental Information 131
- Factory Settings 132
- Supplemental Information 133
- Technical Specifications 134
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