Netgear DG834GUV5 User Manual Page 98
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- TROUBLESHOOTING
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DG834GUv5 Wireless Router with Built-in DSL Modem User Manual
7-6 Troubleshooting
v1.0, May 2009
Troubleshooting PPPoE or PPPoA
The PPPoA or PPPoA connection can be debugged as follows:
1. Access the main menu of the router at http://10.0.0.2.
2. Under the Maintenance heading, select Router Status.
3. Click Connection Status.
4. If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The
modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, the service name, user name, or password might be
incorrect. There also might be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your modem router can obtain an IP address but your computer is unable to load any Web pages
from the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address during the modem router’s configuration, reboot
your computer and verify the DNS address as described in “Preparing a Computer for
with DNS addresses, as explained in your operating system documentation.
• Your computer might not have the modem router configured as its TCP/IP modem router.
If your computer obtains its information from the modem router by DHCP, reboot the
computer, and verify the modem router address as described in the link to the online document
Note: Unless you connect manually, the modem router will not authenticate using
PPPoE or PPPoA until data is transmitted to the network.
Network Access” in Appendix B . Alternatively, you can configure your computer manually
“Preparing a Computer for Network Access” in Appendix B .
- DG834GUv5 Wireless 1
- Router with Built-in DSL 1
- Modem User Manual 1
- FCC Statement 2
- Customer Support 5
- Contents 7
- About This Manual 11
- How to Use This Manual 12
- How to Print this Manual 12
- Chapter 1 15
- Figure 1-1 17
- Figure 1-2 17
- Figure 1-3 18
- Changing Your ADSL Settings 21
- Chapter 2 23
- Wireless Security Options 25
- Figure 2-2 27
- Table 2-1. Wireless Settings 28
- Figure 2-3 30
- –9, a–f, or A–F) 31
- Figure 2-4 33
- Figure 2-5 34
- Figure 2-6 35
- Figure 2-7 37
- Figure 2-8 38
- Figure 2-9 39
- Chapter 3 41
- Protecting Your Network 41
- 3-2 Protecting Your Network 42
- Figure 3-1 42
- Blocking Keywords and Sites 43
- 3-4 Protecting Your Network 44
- Firewall Rules 45
- 3-6 Protecting Your Network 46
- Figure 3-4 46
- Protecting Your Network 3-7 47
- Figure 3-5 47
- 3-8 Protecting Your Network 48
- Protecting Your Network 3-9 49
- Figure 3-6 49
- Services 50
- Protecting Your Network 3-11 51
- Figure 3-8 51
- Figure 3-9 51
- 3-12 Protecting Your Network 52
- Figure 3-10 52
- Scheduling Firewall Services 53
- 3-14 Protecting Your Network 54
- Chapter 4 55
- Managing Your Network 55
- Erasing the Configuration 56
- Managing Your Network 4-3 57
- Figure 4-2 57
- 4-4 Managing Your Network 58
- Figure 4-3 58
- Managing Your Network 4-5 59
- Viewing Statistics 60
- Viewing Connection Status 61
- Viewing Attached Devices 62
- Managing Your Network 4-9 63
- Figure 4-7 63
- 4-10 Managing Your Network 64
- Log Message Examples 65
- 4-12 Managing Your Network 66
- Figure 4-8 66
- Managing Your Network 4-13 67
- Enabling Remote Management 68
- Managing Your Network 4-15 69
- Figure 4-10 69
- 4-16 Managing Your Network 70
- Chapter 5 71
- Advanced Configuration 71
- 5-2 Advanced Configuration 72
- Figure 5-1 72
- Advanced Configuration 5-3 73
- 5-4 Advanced Configuration 74
- Figure 5-2 74
- Advanced Configuration 5-5 75
- Table 5-2. LAN IP Setup 75
- 5-6 Advanced Configuration 76
- Advanced Configuration 5-7 77
- Configuring Dynamic DNS 78
- Using Static Routes 79
- Configuring Static Routes 80
- Advanced Configuration 5-11 81
- Figure 5-5 81
- 5-12 Advanced Configuration 82
- Figure 5-6 82
- Advanced Configuration 5-13 83
- Figure 5-7 83
- 5-14 Advanced Configuration 84
- Figure 5-8 84
- Advanced Configuration 5-15 85
- Figure 5-9 85
- 5-16 Advanced Configuration 86
- DG834GUv5 Modem Router 87
- 5-18 Advanced Configuration 88
- Chapter 6 89
- Configuring Telkom VPN Lite 89
- Figure 6-1 90
- Figure 6-2 90
- Webpage: 91
- Figure 6-5 92
- Chapter 7 93
- Troubleshooting 93
- Power LED Is Not On 94
- Power LED Is Red 94
- ADSL Link 95
- Obtaining a WAN IP Address 97
- 7-6 Troubleshooting 98
- Troubleshooting 7-7 99
- 7-8 Troubleshooting 100
- Problems with Date and Time 101
- 7-10 Troubleshooting 102
- Chapter 8 103
- Figure 8-5: Router USB Port 108
- USB Drive Requirements 109
- Unmounting a USB Drive 112
- Appendix A 117
- Technical Specifications 117
- A-2 Technical Specifications 118
- Related Documents 119
- AppendixB 119
- C-2 Related Documents 120
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