Netgear DG834GUV5 User Manual Page 95
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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DG834GUv5 Wireless Router with Built-in DSL Modem User Manual
Troubleshooting 7-3
v1.0, May 2009
• Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of 10.0.0..3
to 10.0.0.254. See the online document listed in “Preparing a Computer for Network Access”
• If your router’s IP address was changed and you do not know the current IP address, clear the
router’s configuration to factory defaults. This will set the router’s IP address to 10.0.0.2. This
procedure is explained in “Restoring the Default Configuration and Password” on page 7-8.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure you are using the correct login information. The factory default login name is
admin, and the password is admin. Make sure that Caps Lock is off when entering this
information.
If the router does not save changes you have made in the Web configuration interface, check the
following:
• When entering configuration settings, be sure to click the Apply button before moving to
another screen or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes might have occurred,
but the Web browser might be caching the old configuration.
Troubleshooting the ISP Connection
ADSL Link
If your router is unable to access the Internet, you should first determine whether you have a DSL
link with the service provider. The state of this connection is indicated with the DSL LED.
Note: If your computer’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS generate and assign an IP address if
the computer cannot reach a DHCP server. These auto-generated addresses are
in the range of 169.254.x.x. If your IP address is in this range, check the
connection from the computer to the router, and reboot your computer.
in Appendix B to find your computer’s IP address.
- DG834GUv5 Wireless 1
- Router with Built-in DSL 1
- Modem User Manual 1
- FCC Statement 2
- Customer Support 5
- Contents 7
- About This Manual 11
- How to Use This Manual 12
- How to Print this Manual 12
- Chapter 1 15
- Figure 1-1 17
- Figure 1-2 17
- Figure 1-3 18
- Changing Your ADSL Settings 21
- Chapter 2 23
- Wireless Security Options 25
- Figure 2-2 27
- Table 2-1. Wireless Settings 28
- Figure 2-3 30
- –9, a–f, or A–F) 31
- Figure 2-4 33
- Figure 2-5 34
- Figure 2-6 35
- Figure 2-7 37
- Figure 2-8 38
- Figure 2-9 39
- Chapter 3 41
- Protecting Your Network 41
- 3-2 Protecting Your Network 42
- Figure 3-1 42
- Blocking Keywords and Sites 43
- 3-4 Protecting Your Network 44
- Firewall Rules 45
- 3-6 Protecting Your Network 46
- Figure 3-4 46
- Protecting Your Network 3-7 47
- Figure 3-5 47
- 3-8 Protecting Your Network 48
- Protecting Your Network 3-9 49
- Figure 3-6 49
- Services 50
- Protecting Your Network 3-11 51
- Figure 3-8 51
- Figure 3-9 51
- 3-12 Protecting Your Network 52
- Figure 3-10 52
- Scheduling Firewall Services 53
- 3-14 Protecting Your Network 54
- Chapter 4 55
- Managing Your Network 55
- Erasing the Configuration 56
- Managing Your Network 4-3 57
- Figure 4-2 57
- 4-4 Managing Your Network 58
- Figure 4-3 58
- Managing Your Network 4-5 59
- Viewing Statistics 60
- Viewing Connection Status 61
- Viewing Attached Devices 62
- Managing Your Network 4-9 63
- Figure 4-7 63
- 4-10 Managing Your Network 64
- Log Message Examples 65
- 4-12 Managing Your Network 66
- Figure 4-8 66
- Managing Your Network 4-13 67
- Enabling Remote Management 68
- Managing Your Network 4-15 69
- Figure 4-10 69
- 4-16 Managing Your Network 70
- Chapter 5 71
- Advanced Configuration 71
- 5-2 Advanced Configuration 72
- Figure 5-1 72
- Advanced Configuration 5-3 73
- 5-4 Advanced Configuration 74
- Figure 5-2 74
- Advanced Configuration 5-5 75
- Table 5-2. LAN IP Setup 75
- 5-6 Advanced Configuration 76
- Advanced Configuration 5-7 77
- Configuring Dynamic DNS 78
- Using Static Routes 79
- Configuring Static Routes 80
- Advanced Configuration 5-11 81
- Figure 5-5 81
- 5-12 Advanced Configuration 82
- Figure 5-6 82
- Advanced Configuration 5-13 83
- Figure 5-7 83
- 5-14 Advanced Configuration 84
- Figure 5-8 84
- Advanced Configuration 5-15 85
- Figure 5-9 85
- 5-16 Advanced Configuration 86
- DG834GUv5 Modem Router 87
- 5-18 Advanced Configuration 88
- Chapter 6 89
- Configuring Telkom VPN Lite 89
- Figure 6-1 90
- Figure 6-2 90
- Webpage: 91
- Figure 6-5 92
- Chapter 7 93
- Troubleshooting 93
- Power LED Is Not On 94
- Power LED Is Red 94
- ADSL Link 95
- Obtaining a WAN IP Address 97
- 7-6 Troubleshooting 98
- Troubleshooting 7-7 99
- 7-8 Troubleshooting 100
- Problems with Date and Time 101
- 7-10 Troubleshooting 102
- Chapter 8 103
- Figure 8-5: Router USB Port 108
- USB Drive Requirements 109
- Unmounting a USB Drive 112
- Appendix A 117
- Technical Specifications 117
- A-2 Technical Specifications 118
- Related Documents 119
- AppendixB 119
- C-2 Related Documents 120
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