Netgear DG834GUV5 User Manual Page 93
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- Table of contents
- TROUBLESHOOTING
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v1.0, May 2009
Chapter 7
Troubleshooting
This chapter gives information about troubleshooting your ADSL2+ Modem Wireless Router.
After each problem description, instructions are provided to help you diagnose and solve the
problem. For the common problems listed, go to the section indicated.
• Is the router on?
• Have I connected the router correctly?
Go to “Basic Functioning” on page 7-1.
• I can’t access the router’s configuration with my browser.
Go to “Troubleshooting Access to the Modem Router Main Menu” on page 7-2.
• I’ve configured the router but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection” on page 7-3.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password” on page 7-8.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. After approximately 10 seconds, verify that:
a. The Power LED is still solid green. A red light indicates the unit has failed its power-on
self-test (POST).
b. The Ethernet LAN port LEDs are lit for any local ports that are connected.
If a LAN port’s LED is lit, a link has been established to the connected device. If a LAN
port is connected to a 100 Mbps device, verify that the port’s LED is green. If the port is
10 Mbps, the LED is amber.
c. The DSL and Internet LEDs are lit.
- DG834GUv5 Wireless 1
- Router with Built-in DSL 1
- Modem User Manual 1
- FCC Statement 2
- Customer Support 5
- Contents 7
- About This Manual 11
- How to Use This Manual 12
- How to Print this Manual 12
- Chapter 1 15
- Figure 1-1 17
- Figure 1-2 17
- Figure 1-3 18
- Changing Your ADSL Settings 21
- Chapter 2 23
- Wireless Security Options 25
- Figure 2-2 27
- Table 2-1. Wireless Settings 28
- Figure 2-3 30
- –9, a–f, or A–F) 31
- Figure 2-4 33
- Figure 2-5 34
- Figure 2-6 35
- Figure 2-7 37
- Figure 2-8 38
- Figure 2-9 39
- Chapter 3 41
- Protecting Your Network 41
- 3-2 Protecting Your Network 42
- Figure 3-1 42
- Blocking Keywords and Sites 43
- 3-4 Protecting Your Network 44
- Firewall Rules 45
- 3-6 Protecting Your Network 46
- Figure 3-4 46
- Protecting Your Network 3-7 47
- Figure 3-5 47
- 3-8 Protecting Your Network 48
- Protecting Your Network 3-9 49
- Figure 3-6 49
- Services 50
- Protecting Your Network 3-11 51
- Figure 3-8 51
- Figure 3-9 51
- 3-12 Protecting Your Network 52
- Figure 3-10 52
- Scheduling Firewall Services 53
- 3-14 Protecting Your Network 54
- Chapter 4 55
- Managing Your Network 55
- Erasing the Configuration 56
- Managing Your Network 4-3 57
- Figure 4-2 57
- 4-4 Managing Your Network 58
- Figure 4-3 58
- Managing Your Network 4-5 59
- Viewing Statistics 60
- Viewing Connection Status 61
- Viewing Attached Devices 62
- Managing Your Network 4-9 63
- Figure 4-7 63
- 4-10 Managing Your Network 64
- Log Message Examples 65
- 4-12 Managing Your Network 66
- Figure 4-8 66
- Managing Your Network 4-13 67
- Enabling Remote Management 68
- Managing Your Network 4-15 69
- Figure 4-10 69
- 4-16 Managing Your Network 70
- Chapter 5 71
- Advanced Configuration 71
- 5-2 Advanced Configuration 72
- Figure 5-1 72
- Advanced Configuration 5-3 73
- 5-4 Advanced Configuration 74
- Figure 5-2 74
- Advanced Configuration 5-5 75
- Table 5-2. LAN IP Setup 75
- 5-6 Advanced Configuration 76
- Advanced Configuration 5-7 77
- Configuring Dynamic DNS 78
- Using Static Routes 79
- Configuring Static Routes 80
- Advanced Configuration 5-11 81
- Figure 5-5 81
- 5-12 Advanced Configuration 82
- Figure 5-6 82
- Advanced Configuration 5-13 83
- Figure 5-7 83
- 5-14 Advanced Configuration 84
- Figure 5-8 84
- Advanced Configuration 5-15 85
- Figure 5-9 85
- 5-16 Advanced Configuration 86
- DG834GUv5 Modem Router 87
- 5-18 Advanced Configuration 88
- Chapter 6 89
- Configuring Telkom VPN Lite 89
- Figure 6-1 90
- Figure 6-2 90
- Webpage: 91
- Figure 6-5 92
- Chapter 7 93
- Troubleshooting 93
- Power LED Is Not On 94
- Power LED Is Red 94
- ADSL Link 95
- Obtaining a WAN IP Address 97
- 7-6 Troubleshooting 98
- Troubleshooting 7-7 99
- 7-8 Troubleshooting 100
- Problems with Date and Time 101
- 7-10 Troubleshooting 102
- Chapter 8 103
- Figure 8-5: Router USB Port 108
- USB Drive Requirements 109
- Unmounting a USB Drive 112
- Appendix A 117
- Technical Specifications 117
- A-2 Technical Specifications 118
- Related Documents 119
- AppendixB 119
- C-2 Related Documents 120
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