Netgear DG834GUV5 User Manual Page 99
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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DG834GUv5 Wireless Router with Built-in DSL Modem User Manual
Troubleshooting 7-7
v1.0, May 2009
Troubleshooting a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made very easy by using the ping utility in your computer.
Testing the LAN Path to Your Router
You can ping the router from your PC to verify that the LAN path to your router is set up correctly.
To ping the router from a PC running Windows 95 or later:
1. From the Windows toolbar, click the Start button, and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping 10.0.0.2
3. Click OK.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not working correctly, you could have one of the following problems:
• Wrong physical connections
– Make sure that the LAN port LED is on. If the LED is off, follow the instructions in
“LAN or DSL or Internet Port LEDs Are Not On” on page 7-2.
– Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and router.
• Wrong network configuration
– Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your PC or workstation.
– Verify that the IP address for your router and your workstation are correct and that the
addresses are on the same subnet.
- DG834GUv5 Wireless 1
- Router with Built-in DSL 1
- Modem User Manual 1
- FCC Statement 2
- Customer Support 5
- Contents 7
- About This Manual 11
- How to Use This Manual 12
- How to Print this Manual 12
- Chapter 1 15
- Figure 1-1 17
- Figure 1-2 17
- Figure 1-3 18
- Changing Your ADSL Settings 21
- Chapter 2 23
- Wireless Security Options 25
- Figure 2-2 27
- Table 2-1. Wireless Settings 28
- Figure 2-3 30
- –9, a–f, or A–F) 31
- Figure 2-4 33
- Figure 2-5 34
- Figure 2-6 35
- Figure 2-7 37
- Figure 2-8 38
- Figure 2-9 39
- Chapter 3 41
- Protecting Your Network 41
- 3-2 Protecting Your Network 42
- Figure 3-1 42
- Blocking Keywords and Sites 43
- 3-4 Protecting Your Network 44
- Firewall Rules 45
- 3-6 Protecting Your Network 46
- Figure 3-4 46
- Protecting Your Network 3-7 47
- Figure 3-5 47
- 3-8 Protecting Your Network 48
- Protecting Your Network 3-9 49
- Figure 3-6 49
- Services 50
- Protecting Your Network 3-11 51
- Figure 3-8 51
- Figure 3-9 51
- 3-12 Protecting Your Network 52
- Figure 3-10 52
- Scheduling Firewall Services 53
- 3-14 Protecting Your Network 54
- Chapter 4 55
- Managing Your Network 55
- Erasing the Configuration 56
- Managing Your Network 4-3 57
- Figure 4-2 57
- 4-4 Managing Your Network 58
- Figure 4-3 58
- Managing Your Network 4-5 59
- Viewing Statistics 60
- Viewing Connection Status 61
- Viewing Attached Devices 62
- Managing Your Network 4-9 63
- Figure 4-7 63
- 4-10 Managing Your Network 64
- Log Message Examples 65
- 4-12 Managing Your Network 66
- Figure 4-8 66
- Managing Your Network 4-13 67
- Enabling Remote Management 68
- Managing Your Network 4-15 69
- Figure 4-10 69
- 4-16 Managing Your Network 70
- Chapter 5 71
- Advanced Configuration 71
- 5-2 Advanced Configuration 72
- Figure 5-1 72
- Advanced Configuration 5-3 73
- 5-4 Advanced Configuration 74
- Figure 5-2 74
- Advanced Configuration 5-5 75
- Table 5-2. LAN IP Setup 75
- 5-6 Advanced Configuration 76
- Advanced Configuration 5-7 77
- Configuring Dynamic DNS 78
- Using Static Routes 79
- Configuring Static Routes 80
- Advanced Configuration 5-11 81
- Figure 5-5 81
- 5-12 Advanced Configuration 82
- Figure 5-6 82
- Advanced Configuration 5-13 83
- Figure 5-7 83
- 5-14 Advanced Configuration 84
- Figure 5-8 84
- Advanced Configuration 5-15 85
- Figure 5-9 85
- 5-16 Advanced Configuration 86
- DG834GUv5 Modem Router 87
- 5-18 Advanced Configuration 88
- Chapter 6 89
- Configuring Telkom VPN Lite 89
- Figure 6-1 90
- Figure 6-2 90
- Webpage: 91
- Figure 6-5 92
- Chapter 7 93
- Troubleshooting 93
- Power LED Is Not On 94
- Power LED Is Red 94
- ADSL Link 95
- Obtaining a WAN IP Address 97
- 7-6 Troubleshooting 98
- Troubleshooting 7-7 99
- 7-8 Troubleshooting 100
- Problems with Date and Time 101
- 7-10 Troubleshooting 102
- Chapter 8 103
- Figure 8-5: Router USB Port 108
- USB Drive Requirements 109
- Unmounting a USB Drive 112
- Appendix A 117
- Technical Specifications 117
- A-2 Technical Specifications 118
- Related Documents 119
- AppendixB 119
- C-2 Related Documents 120
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