Netgear WC7520 User Manual Page 195
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
195
ProSafe 20-AP Wireless Controller WC7520
If the error persists, you have a hardware problem and should contact NETGEAR technical
support.
Test LED Never Turns Off
When the wireless controller is powered on, the Test LED turns on for approximately 2
minutes and then turns off when the wireless controller has completed its initialization. If the
Test LED remains on, there is a fault within the wireless controller.
If the Test LED is still on more than several minutes minute after power-up:
• T
urn the power off, and then turn it on again to see if the wireless controller recovers.
• Rese
t the wireless controller’s configuration to factory default settings. Doing so sets the
wireless controller’s IP address to 192.168.0.250. This procedure is explained in Reboot
or Reset the Wireless Controller o
n page 139.
If the error persists, you might have a hardware problem and should contact NETGEAR
t
echnical support.
LAN Port LEDs Not On
If the LAN LEDs do not light when the Ethernet connection is made, check the following:
• Make sure tha
t the Ethernet cable connections are secure at the wireless controller and
at the hub, switch, or router.
• Make sure tha
t power is turned on to the connected hub, switch, or router.
• Be su
re that you are using the correct cables:
Troubleshoot the Web Management Interface
If you are unable to access the wireless controller’s web management interface from a PC on
your local network, try to isolate the problem. It is most likely one of the following:
Ethernet Cabling
Check the Ethernet connection between the PC and the wireless controller as described in
the previous section (see LAN Port LEDs Not On).
IP Address Configuration
• Make sure your PC’s IP address is on the same subnet as the wireless controller. If you
are using the recommended addressing scheme, make sure your PC has a static IP
address of 192.168.0.210 and a subnet of 255.255.255.0.
- ProSafe 20-AP Wireless 1
- Controller WC7520 1
- Technical Support 2
- Trademarks 2
- Statement of Conditions 2
- Revision History 2
- Table of Contents 4
- Chapter 12 Troubleshooting 7
- Introduction and Overview 10
- Package Contents 11
- Hardware Features 12
- Rear Panel Features 13
- Figure 3 14
- NETGEAR ProSafe Access Points 15
- Plan a Wireless Network 16
- Firmware 16
- Organize the Network 16
- Licenses 18
- Maintenance and Support 18
- Figure 4 19
- Figure 5 21
- Figure 6 21
- Basic and Advanced Settings 22
- Profile Groups 23
- Advanced Profile 24
- Figure 9 25
- Scenarios 27
- DHCP Server 29
- Figure 10 33
- Deployment Scenarios 34
- Prerequisites 36
- RF Planning 41
- To define a building: 42
- Figure 14 43
- Figure 15 43
- To edit a building: 44
- To delete a building: 45
- Figure 16 45
- Figure 17 47
- Figure 18 48
- Figure 19 49
- Access Point Discovery and 51
- Management 51
- Limitations after Discovery 53
- Run the Discovery Wizard 54
- Figure 21 55
- Figure 22 55
- Discovery Results 56
- Manage the Access Point List 57
- Item Description 58
- Figure 26 60
- Configuring Network Settings 63
- Time Management 64
- Figure 29 65
- Table 9. Time settings 65
- Management VLANs 66
- Manage the DHCP Server 67
- 2. Click Add 68
- To edit a DHCP server: 69
- To delete a DHCP server: 69
- Manage Certificates 70
- Configure Syslog Settings 71
- To configure alarm actions: 72
- Figure 34 72
- 3. Click App 73
- Small WLAN Networks 75
- Larger WLAN Networks 75
- Profile Naming Conventions 76
- Figure 36 77
- Figure 37 78
- Figure 38 84
- Setting Description 85
- Figure 39 86
- Figure 40 86
- Figure 41 88
- Configurations 90
- Configure the Radio 91
- Figure 43 92
- Configure Wireless Settings 93
- Table 20. Wireless settings 94
- Figure 45 97
- Configure Channels 99
- Allocation screen displays: 100
- Specify RF Management 101
- Basic RF Management 102
- Figure 47 103
- Figure 48 104
- Figure 49 106
- Configure Load Balancing 107
- Figure 50 108
- Configure Rate Limiting 109
- Figure 51 110
- Figure 52 110
- Security 112
- Manage Rogue Access Points 113
- Figure 53 114
- Figure 54 116
- To use an external ACL: 118
- Figure 55 119
- Figure 56 121
- Server Groups 122
- Figure 57 123
- 4. Click Apply to save 124
- Figure 58 125
- Manage Guest Network Access 126
- Figure 59 127
- Table 29. Portal settings 128
- Figure 60 129
- Figure 61 130
- Figure 62 130
- Figure 63 130
- 4. Conf 131
- 6. Click Clo 133
- Maintaining the Controller 135
- Figure 64 136
- To upgrade the firmware: 137
- Figure 65 137
- 5. Click Apply 138
- Figure 66 140
- Reboot Access Points 141
- Manage External Storage 141
- Manage Remote Access 142
- Figure 69 143
- Table 32. SNMP settings 143
- Specify Session Time-Outs 144
- Save the Logs 144
- View Alerts and Events 145
- To view system alerts: 146
- Figure 73 146
- To view RF events: 146
- Figure 74 147
- Figure 75 147
- Figure 76 148
- Figure 77 148
- Figure 78 148
- Manage Licenses 149
- 1. Select Ma 150
- Settings screen displays: 150
- Register Your Licenses 151
- Figure 81 152
- Retrieve Your Licenses 153
- Manage Stacking 154
- Configure Stacking 155
- Figure 83 156
- Figure 84 156
- Table 35. Stacking settings 156
- Controller Selection List 157
- Manage Redundancy 158
- Figure 87 159
- N:1 Redundancy 160
- Figure 90 162
- Figure 91 163
- Figure 92 163
- Configure Redundancy 164
- Components 167
- To monitor the network: 168
- Figure 94 168
- View Network Usage 170
- Figure 96 171
- Figure 99 174
- Figure 100 174
- View Clients in the Network 176
- Figure 102 177
- Figure 103 178
- Figure 104 180
- Figure 105 182
- Figure 108 184
- Figure 109 184
- Figure 110 185
- Figure 111 187
- Figure 112 188
- To view the guest list: 189
- Figure 113 189
- Figure 114 189
- Monitor the SSIDs 190
- Monitor the Clients 191
- View Blacklisted Clients 192
- To export the list of blac 193
- Troubleshooting 194
- Test LED Never Turns Off 195
- LAN Port LEDs Not On 195
- Ethernet Cabling 195
- IP Address Configuration 195
- Internet Browser 196
- Request timed out 197
- Problems with Date and Time 198
- Problems with Access Points 198
- Connection Problems 199
- To ping an access point: 200
- Figure 119 200
- Figure 120 201
- Specifications 202
- WC7520 data sheet at 203
- Notification of Compliance 205
- GPL License Agreement 207
- Numerics 208
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