Netgear WGU624 User Manual download pdf (Page 103)

Reference Manual for the Double 108 Mbps Wireless Firewall Router WGU624

Troubleshooting 8-7

M-10153-01

— If your ISP assigned a host name to your PC, enter that host name as the Account Name in

the Basic Settings menu.

— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many

broadband ISPs restrict access by only allowing traffic from the MAC address of your

broadband modem, but some ISPs additionally restrict access to the MAC address of a

single PC connected to that modem. If this is the case, you must configure your router to

“clone” or “spoof” the MAC address from the authorized PC. Refer to “How to Manually

Configure Your Internet Connection” on page 3-9.

Restoring the Default Configuration and Password

This section explains how to restore the factory default configuration settings, changing the

WGU624’s administration password to password and the IP address to 192.168.1.1. You can

erase the current configuration and restore factory defaults in two ways:

• Use the Erase function of the router (see “Erasing the Configuration” on page 6-8).

• Use the default reset button on the rear panel of the router. Use this method for cases when the

administration password or IP address is not known.

To restore the factory default configuration settings without knowing the administration password

or IP address, you must use the default reset button on the rear panel of the router. See “The

Router’s Rear Panel” on page 2-8 for a picture of the button.

1. Press and hold the default reset button until the Test LED turns on (about 10 seconds).

2. Release the default reset button and wait for the router to reboot.

Problems with Date and Time

The E-Mail menu in the Content Filtering section displays the current date and time of day. The

WGU624 wireless router uses the Network Time Protocol (NTP) to obtain the current time from

one of several Network Time Servers on the Internet. Each entry in the log is stamped with the

date and time of day. Problems with the date and time function can include:

• Date shown is January 1, 2000. Cause: The router has not yet successfully reached a Network

Time Server. Check that your Internet access settings are configured correctly. If you have just

completed configuring the router, wait at least five minutes and check the date and time again.

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Netgear WGU624 User Manual Page 103