Netgear R6100 User Manual download pdf (Page 109)

Troubleshooting

109

R6100 WiFi Router

LEDs Never Turn Off

When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all

the LEDs stay on, there is a fault within the router.

If all LEDs are still on one minute after power-up:

• Cycle the power to see if the router recovers.

• Press and hold the Reset button to return the router to its factory settings. For more

information, see

Troubleshoot Your Network Using the Ping Utility on page 113.

If the error persists, you might have a hardware problem. Contact technical support at

www.netgear.com/support.

Internet LED Is Off

If the Internet LED does not light when the router has power, check the following:

• Make sure that the Ethernet cable connections are secure at the router and at the

modem.

• Make sure that power is turned on to the connected modem.

• Be sure that you are using the correct cable.

When connecting the router’s Internet port to a cable or DSL modem, use the cable that

was supplied with the cable or DSL modem.

WiFi LED Is Off

If the Wireless LED stays off, check to see if the WFi On/Off button on the router has been

pressed. This button turns the wireless radios in the router on and off. The WiFi LED is lit

when the wireless radio is turned on.

Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network, check the

following:

If you are unable to log in to the router from a computer on your local network, check the

following:

• If you are using an Ethernet-connected computer, check the Ethernet connection

between the computer and the router.

• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using

Internet Explorer, click Refresh to be sure that the Java applet is loaded.

• Try quitting the browser and launching it again.

1 2 ... 104 105 106 107 108 109 110 111 112 113 114 ... 121 122

No comments

Netgear R6100 User Manual Page 109