Netgear R6100 User Manual download pdf (Page 112)

Troubleshooting

112

R6100 WiFi Router

Unless you connect manually, the router does not authenticate using PPPoE until data is

transmitted to the network.

Troubleshoot Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages

from the Internet, check the following:

• Your computer might not recognize any DNS server addresses. A DNS server is a host

on the Internet that translates Internet names (such as www addresses) to numeric IP

addresses.

Typically, your ISP provides the addresses of one or two DNS servers for your use. If you

entered a DNS address during the router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as

explained in the documentation for your computer.

• Your computer might not have the router configured as its default gateway.

Reboot the computer and verify that the router address (www.routerlogin.net) is listed by

your computer as the default gateway address.

• You might be running log in software that is no longer needed. If your ISP provided a

program to log you in to the Internet (such as WinPoET), you no longer need to run that

software after installing your router. You might need to go to Internet Explorer and select

Tools > Internet Options, click the Connections tab, and select the Never dial a

connection radio button.

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Netgear R6100 User Manual Page 112