Netgear N600 Wireless Dual Band Router WNDR3400v2 User Manual download pdf (Page 105)

Troubleshooting

105

N600 Wireless Dual Band Router WNDR3400v2

• Your Internet service provider (ISP) might require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of

• If your ISP requires a login, the login name and password might be set incorrectly.

• Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name in the Internet

Settings screen.

• Your ISP allows only one Ethernet MAC address to connect to Internet and might check

for your computer’s MAC address. In this case, do one of the following:

- Inform your ISP that you have bought a new network device, and ask them to use the

router’s MAC address.

- Configure your router to clone your computer’s MAC address.

If your router can obtain an IP address, but your computer is unable to load any web pages

from the Internet:

• Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www

addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or

two DNS servers for your use. If you entered a DNS address during the router’s

configuration, reboot your computer, and verify the DNS address. You can configure your

computer manually with DNS addresses, as explained in your operating system

documentation.

• Your computer might not have the router configured as its TCP/IP gateway.

If your computer obtains its information from the router by DHCP, reboot the computer,

and verify the gateway address.

• You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no

longer need to run that software after installing your router. You might need to go to

Internet Explorer and select Tools > Internet Options, click the Connections tab, and

select Never dial a connection.

Troubleshooting PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

 To troubleshoot a PPPoE connection:

1. Log in to the router.

2. Select Administration > Router Status.

3. Click Connection Status. If all of the steps indicate OK, your PPPoE connection is

working.

If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The

router continues to attempt to connect indefinitely.

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Netgear N600 Wireless Dual Band Router WNDR3400v2 User Manual Page 105