Netgear N600 Wireless Dual Band Router WNDR3400v2 User Manual Page 102
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Troubleshooting
102
N600 Wireless Dual Band Router WNDR3400v2
Troubleshooting with the LEDs
After you turn on power to the router, the following sequence of events should occur:
1. When
power is first applied, verify that the Power/Test LED is on.
2. V
erify that the Power/Test LED turns amber within a few seconds, indicating that the self-test
is running.
3. Af
ter approximately 30 seconds, verify that:
• Th
e Power/Test LED is solid green.
• Th
e Internet LED is lit.
• A nu
mbered Ethernet port LED is on for any local port that is connected to a
computer. This indicates that a link has been established to the connected device.
The LEDs on the front panel of the router can be used for troubleshooting.
Power/Test LED Is Off or Blinking
• Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
• Make
sure that you are using the power adapter that NETGEAR supplied for this product.
• If the Power/Test LED blinks slowly and continuously, the router firmware is corrupted.
This can happen if a firmware upgrade is interrupted, or if the router detects a problem
with the firmware. If the error persists, you have a hardware problem. For recovery
instructions or help with a hardware problem, contact technical support at
http://support.netgear.com/general/contact/default.aspx.
Power/Test LED Stays Amber
When the router is turned on, the Power/Test LED turns amber for about 20 seconds and
then turns green. If the LED does not turn green, the router has a problem.
If the Power/Test LED is still amber 1 minute after turning on power to the router:
1. T
urn the power off and back on to see if the router recovers.
2. Press and ho
ld the Restore Factory Settings button to return the router to its factory
settings. See Factory Settings on
page 110.
If the error persists, you might have a hardware problem and should contact technical support
at www.netgear.com/support.
LEDs Never Turn Off
When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all
the LEDs stay on, there is a fault within the router.
If all LEDs are still on 1 minute after power-up:
- N600 Wireless Dual Band 1
- Router WNDR3400v2 1
- Trademarks 2
- Contents 3
- Chapter 5 USB Storage 4
- Chapter 6 Security 4
- Chapter 7 Administration 4
- Chapter 8 Advanced Settings 5
- Chapter 9 Troubleshooting 5
- Unpack Your Router 8
- Position Your Router 8
- Prepare the Router 9
- Hardware Setup 10
- Hardware Features 11
- Back Panel 13
- MAC addresses 14
- Serial number 14
- Preset WiFi Password 14
- Default access information 14
- Preset SSID 14
- Cable Your Router 15
- Verify the Cabling 15
- Connecting to the router 16
- Router Setup Preparation 17
- Types of Logins and Access 17
- NETGEAR genie Setup 18
- Upgrade Router Firmware 19
- Manual Method 21
- Internet Setup 23
- Attached Devices 25
- Parental Controls 26
- ReadySHARE USB Storage 26
- Basic Wireless Settings 27
- Wireless Network 29
- Security Options Settings 29
- Guest Networks 31
- Specifying custom settings 34
- Setup Wizard 35
- WPS Wizard 36
- Setup Menu 37
- WAN Setup 38
- Default DMZ Server 39
- Change the MTU Size 39
- Table 2. Common MTU sizes 40
- To change the MTU size: 40
- LAN Setup 41
- LAN TCP/IP Setup 42
- Use Router as a DHCP Server 42
- Address Reservation 42
- QoS for a Router LAN Port 46
- QoS for a MAC Address 47
- USB Storage 49
- USB Drive Requirements 50
- ReadySHARE Access 50
- Sharing Photos 51
- Basic Settings 52
- Add or Edit a Network Folder 53
- USB Storage Advanced Settings 54
- Available Network Folders 55
- Safely Remove a USB Drive 56
- Specify Approved USB Devices 56
- Security 59
- To block services: 61
- Schedule Blocking 62
- To schedule blocking: 63
- Administration 65
- Upgrade the Router Firmware 66
- View Router Status 67
- Statistics Button 68
- Connection Status Button 69
- Manage the Configuration File 72
- Backup Settings 73
- Set Password 74
- Advanced Settings 76
- Advanced Wireless Settings 77
- Wireless Repeating Function 79
- Set up the Base Station 80
- Set up a Repeater Unit 81
- Remote Computer Access Basics 82
- To set up port forwarding: 86
- Add a Custom Service 87
- Set up Port Triggering 89
- Dynamic DNS 91
- Static Routes 93
- To set up a static route: 94
- Remote Management 95
- USB Settings 96
- Universal Plug and Play 96
- Traffic Meter 98
- Scroll to 99
- Troubleshooting 100
- Quick Tips 101
- Troubleshooting with the LEDs 102
- Cannot Log in to the Router 103
- Cannot Access the Internet 104
- Troubleshooting PPPoE 105
- Changes Not Saved 106
- Incorrect Date or Time 107
- Wireless Connectivity 107
- Request timed out 108
- Supplemental Information 110
- Technical Specifications 112
- Notification of Compliance 114
- FCC Caution 115
- Industry Canada 115
- Caution: 115
- Avertissement: 116
- Interference Reduction Table 116
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