Netgear N600 Wireless Dual Band Router WNDR3400v2 User Manual download pdf (Page 100)

100

9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with

your router. If you do not find the solution here, visit the NETGEAR support site at

http://support.netgear.com for product and contact information.

This chapter contains the following sections:

• Quick Tips

• Troubleshooting with the LEDs

• Cannot Log in to the Router

• Cannot Access the Internet

• Changes Not Saved

• Incorrect Date or Time

• Wireless Connectivity

• Restore the Factory Settings and Password

• Troubleshoot Your Network Using the Ping Utility

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N600 Wireless Dual Band 1
Router WNDR3400v2 1
Trademarks 2
Contents 3
Chapter 5 USB Storage 4
Chapter 6 Security 4
Chapter 7 Administration 4
Chapter 8 Advanced Settings 5
Chapter 9 Troubleshooting 5
Unpack Your Router 8
Position Your Router 8
Prepare the Router 9
Hardware Setup 10
Hardware Features 11
Back Panel 13
MAC addresses 14
Serial number 14
Preset WiFi Password 14
Default access information 14
Preset SSID 14
Cable Your Router 15
Verify the Cabling 15
Connecting to the router 16
Router Setup Preparation 17
Types of Logins and Access 17
NETGEAR genie Setup 18
Upgrade Router Firmware 19
Manual Method 21
Internet Setup 23
Attached Devices 25
Parental Controls 26
ReadySHARE USB Storage 26
Basic Wireless Settings 27
Wireless Network 29
Security Options Settings 29
Guest Networks 31
Specifying custom settings 34
Setup Wizard 35
WPS Wizard 36
Setup Menu 37
WAN Setup 38
Default DMZ Server 39
Change the MTU Size 39
Table 2. Common MTU sizes 40
 To change the MTU size: 40
LAN Setup 41
LAN TCP/IP Setup 42
Use Router as a DHCP Server 42
Address Reservation 42
QoS for a Router LAN Port 46
QoS for a MAC Address 47
USB Storage 49
USB Drive Requirements 50
ReadySHARE Access 50
Sharing Photos 51
Basic Settings 52
Add or Edit a Network Folder 53
USB Storage Advanced Settings 54
Available Network Folders 55
Safely Remove a USB Drive 56
Specify Approved USB Devices 56
Security 59
 To block services: 61
Schedule Blocking 62
 To schedule blocking: 63
Administration 65
Upgrade the Router Firmware 66
View Router Status 67
Statistics Button 68
Connection Status Button 69
Manage the Configuration File 72
Backup Settings 73
Set Password 74
Advanced Settings 76
Advanced Wireless Settings 77
Wireless Repeating Function 79
Set up the Base Station 80
Set up a Repeater Unit 81
Remote Computer Access Basics 82
 To set up port forwarding: 86
Add a Custom Service 87
Set up Port Triggering 89
Dynamic DNS 91
Static Routes 93
 To set up a static route: 94
Remote Management 95
USB Settings 96
Universal Plug and Play 96
Traffic Meter 98
Scroll to 99
Troubleshooting 100
Quick Tips 101
Troubleshooting with the LEDs 102
Cannot Log in to the Router 103
Cannot Access the Internet 104
Troubleshooting PPPoE 105
Changes Not Saved 106
Incorrect Date or Time 107
Wireless Connectivity 107
Request timed out 108
Supplemental Information 110
Technical Specifications 112
Notification of Compliance 114
FCC Caution 115
Industry Canada 115
Caution: 115
Avertissement: 116
Interference Reduction Table 116

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Netgear N600 Wireless Dual Band Router WNDR3400v2 User Manual Page 100

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