Netgear DGN3500 User Manual Page 111
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual
7-9 Troubleshooting
v1.0, November 2009
– Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and router.
• Wrong network configuration
– Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your PC or workstation.
– Verify that the IP address for your router and your workstation are correct and that the
addresses are on the same subnet.
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
In the Windows Run screen, type:
PING -n 10 IP address
where IP address is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
• Check that your PC has the IP address of your router listed as the default modem router. If the
IP configuration of your PC is assigned by DHCP, this information will not be visible in your
PC’s Network Control Panel. Verify that the IP address of the router is listed as the default
modem router as described in the online document that you can access from “Preparing Your
Network” in Appendix B.
• Check to see that the network address of your PC (the portion of the IP address specified by
the netmask) is different from the network address of the remote device.
• Check that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your PC, enter that host name as the account name in the
Basic Settings screen.
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by allowing traffic only from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a single
PC connected to that modem. If this is the case, you must configure your router to “clone” or
“spoof” the MAC address from the authorized PC. Refer to your RangeMax Wireless-N DSL
Gigabit Modem Router DGN3500 Setup Manual.
- RangeMax Wireless-N DSL 1
- Gigabit Modem Router 1
- DGN3500 User Manual 1
- Contents 6
- About This Manual 10
- How to Print This Manual 11
- Revision History 11
- Chapter 1 12
- Figure 1-1 13
- Figure 1-2 14
- Figure 1-3 14
- Using the Setup Wizard 15
- Figure 1-5 16
- Configuring ADSL Settings 19
- Chapter 2 20
- Wireless Security Options 22
- Figure 2-1 23
- Figure 2-2 28
- Configuring WEP 30
- Configuring WPA-802.1x 31
- Figure 2-4 33
- Figure 2-5 35
- Adding More WPS Clients 36
- Figure 2-6 37
- Chapter 3 39
- Protecting Your Network 39
- 3-2 Protecting Your Network 40
- Figure 3-1 40
- Figure 3-2 40
- Protecting Your Network 3-3 41
- Figure 3-3 41
- Blocking Sites 42
- Protecting Your Network 3-5 43
- Figure 3-4 43
- Firewall Rules 44
- Protecting Your Network 3-7 45
- Figure 3-5 45
- 3-8 Protecting Your Network 46
- Figure 3-6 46
- Protecting Your Network 3-9 47
- Figure 3-7 47
- 3-10 Protecting Your Network 48
- Protecting Your Network 3-11 49
- Figure 3-8 49
- Order of Precedence for Rules 50
- Services 51
- 3-14 Protecting Your Network 52
- Figure 3-10 52
- Figure 3-11 52
- Setting Your Time Zone 53
- Scheduling Firewall Services 54
- Protecting Your Network 3-17 55
- Figure 3-13 55
- 3-18 Protecting Your Network 56
- Chapter 4 57
- Managing Your Network 57
- 4-2 Managing Your Network 58
- Figure 4-2 58
- Managing Your Network 4-3 59
- Figure 4-3 59
- 4-4 Managing Your Network 60
- Figure 4-4 60
- Managing Your Network 4-5 61
- Connection Status 62
- Statistics 63
- 4-8 Managing Your Network 64
- Figure 4-7 64
- Managing Your Network 4-9 65
- Figure 4-8 65
- Modem Router 66
- Managing Your Network 4-11 67
- Figure 4-10 67
- 4-12 Managing Your Network 68
- Chapter 5 69
- Advanced Configuration 69
- 5-2 Advanced Configuration 70
- Figure 5-1 70
- Advanced Configuration 5-3 71
- 5-4 Advanced Configuration 72
- Figure 5-2 72
- Advanced Configuration 5-5 73
- Table 5-2. LAN Setup 73
- Address Reservation 74
- Configuring LAN Setup 75
- 5-8 Advanced Configuration 76
- Figure 5-3 76
- Advanced Configuration 5-9 77
- Table 5-3. LAN Setup 77
- Dynamic DNS Service 79
- 5-12 Advanced Configuration 80
- Figure 5-4 80
- Setting up Static Routes 81
- Configuring Static Routes 82
- Advanced Configuration 5-15 83
- Figure 5-7 83
- 5-16 Advanced Configuration 84
- Figure 5-8 84
- Advanced Configuration 5-17 85
- 5-18 Advanced Configuration 86
- Figure 5-9 86
- Advanced Configuration 5-19 87
- Figure 5-10 87
- 5-20 Advanced Configuration 88
- Figure 5-11 88
- Advanced Configuration 5-21 89
- Chapter 6 90
- USB Storage 90
- USB Drive Requirements 91
- File Sharing Scenarios 91
- USB Storage 6-3 92
- USB Storage Basic Settings 93
- USB Storage 6-5 94
- Figure 6-3 94
- 6-6 USB Storage 95
- Editing a Network Folder 96
- 6-8 USB Storage 97
- Figure 6-5 97
- USB Storage 6-9 98
- Unmounting a USB Drive 99
- USB Storage 6-11 100
- Figure 6-7 100
- Settings 101
- USB Storage 6-13 102
- Troubleshooting 103
- Chapter 7 103
- Interface 104
- Power LED Is Not On 104
- Power LED Is Red 104
- 7-3 Troubleshooting 105
- ADSL Link 106
- Internet LED is Red 107
- Troubleshooting 7-6 108
- 7-7 Troubleshooting 109
- 7-9 Troubleshooting 111
- Problems with Date and Time 112
- Appendix A 113
- Technical Specifications 113
- Factory Default Configuration 114
- A-3 Technical Specifications 115
- Appendix B 116
- Related Documents 116
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