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RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual
Troubleshooting 7-6
v1.0, November 2009
Obtaining an Internet IP Address
If your modem router is unable to access the Internet, and your Internet LED is green or blinking
green, you should determine whether the modem router is able to obtain an Internet IP address
from the ISP. Unless you have been assigned a static IP address, your modem router must request
an IP address from the ISP. You can determine whether the request was successful using the
browser interface.
To check the Internet IP address from the browser interface:
1. Launch your browser, and select an external site such as www.netgear.com.
2. Access the main menu of the modem router’s configuration at http://192.168.0.1.
3. In the main menu, under Maintenance, select Router Status and check that an IP address is
shown for the WAN port. If 0.0.0.0 is shown, your modem router has not obtained an IP
address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem might be one of the
following:
• If you have selected a login program, the service name, user name, or password might be
incorrectly set. See the following section, “Troubleshooting PPPoE or PPPoA.
• Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account to the modem router in the browser-based
Setup Wizard.
• Your ISP allows only one Ethernet MAC address to connect to Internet, and might check for
your computer’s MAC address. In this case, do one of the following:
– Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
– Configure your router to spoof your computer’s MAC address. This can be done in the
Basic Settings screen. See the RangeMax Wireless-N DSL Gigabit Modem Router
DGN3500 Setup Manual.
Troubleshooting PPPoE or PPPoA
The PPPoE or PPPoA connection can be debugged as follows:
1. Access the main menu of the router at http://192.168.0.1.
2. Under Maintenance, select Router Status.
3. Click the Connection Status button.
4. If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working.
- RangeMax Wireless-N DSL 1
- Gigabit Modem Router 1
- DGN3500 User Manual 1
- Contents 6
- About This Manual 10
- How to Print This Manual 11
- Revision History 11
- Chapter 1 12
- Figure 1-1 13
- Figure 1-2 14
- Figure 1-3 14
- Using the Setup Wizard 15
- Figure 1-5 16
- Configuring ADSL Settings 19
- Chapter 2 20
- Wireless Security Options 22
- Figure 2-1 23
- Figure 2-2 28
- Configuring WEP 30
- Configuring WPA-802.1x 31
- Figure 2-4 33
- Figure 2-5 35
- Adding More WPS Clients 36
- Figure 2-6 37
- Chapter 3 39
- Protecting Your Network 39
- 3-2 Protecting Your Network 40
- Figure 3-1 40
- Figure 3-2 40
- Protecting Your Network 3-3 41
- Figure 3-3 41
- Blocking Sites 42
- Protecting Your Network 3-5 43
- Figure 3-4 43
- Firewall Rules 44
- Protecting Your Network 3-7 45
- Figure 3-5 45
- 3-8 Protecting Your Network 46
- Figure 3-6 46
- Protecting Your Network 3-9 47
- Figure 3-7 47
- 3-10 Protecting Your Network 48
- Protecting Your Network 3-11 49
- Figure 3-8 49
- Order of Precedence for Rules 50
- Services 51
- 3-14 Protecting Your Network 52
- Figure 3-10 52
- Figure 3-11 52
- Setting Your Time Zone 53
- Scheduling Firewall Services 54
- Protecting Your Network 3-17 55
- Figure 3-13 55
- 3-18 Protecting Your Network 56
- Chapter 4 57
- Managing Your Network 57
- 4-2 Managing Your Network 58
- Figure 4-2 58
- Managing Your Network 4-3 59
- Figure 4-3 59
- 4-4 Managing Your Network 60
- Figure 4-4 60
- Managing Your Network 4-5 61
- Connection Status 62
- Statistics 63
- 4-8 Managing Your Network 64
- Figure 4-7 64
- Managing Your Network 4-9 65
- Figure 4-8 65
- Modem Router 66
- Managing Your Network 4-11 67
- Figure 4-10 67
- 4-12 Managing Your Network 68
- Chapter 5 69
- Advanced Configuration 69
- 5-2 Advanced Configuration 70
- Figure 5-1 70
- Advanced Configuration 5-3 71
- 5-4 Advanced Configuration 72
- Figure 5-2 72
- Advanced Configuration 5-5 73
- Table 5-2. LAN Setup 73
- Address Reservation 74
- Configuring LAN Setup 75
- 5-8 Advanced Configuration 76
- Figure 5-3 76
- Advanced Configuration 5-9 77
- Table 5-3. LAN Setup 77
- Dynamic DNS Service 79
- 5-12 Advanced Configuration 80
- Figure 5-4 80
- Setting up Static Routes 81
- Configuring Static Routes 82
- Advanced Configuration 5-15 83
- Figure 5-7 83
- 5-16 Advanced Configuration 84
- Figure 5-8 84
- Advanced Configuration 5-17 85
- 5-18 Advanced Configuration 86
- Figure 5-9 86
- Advanced Configuration 5-19 87
- Figure 5-10 87
- 5-20 Advanced Configuration 88
- Figure 5-11 88
- Advanced Configuration 5-21 89
- Chapter 6 90
- USB Storage 90
- USB Drive Requirements 91
- File Sharing Scenarios 91
- USB Storage 6-3 92
- USB Storage Basic Settings 93
- USB Storage 6-5 94
- Figure 6-3 94
- 6-6 USB Storage 95
- Editing a Network Folder 96
- 6-8 USB Storage 97
- Figure 6-5 97
- USB Storage 6-9 98
- Unmounting a USB Drive 99
- USB Storage 6-11 100
- Figure 6-7 100
- Settings 101
- USB Storage 6-13 102
- Troubleshooting 103
- Chapter 7 103
- Interface 104
- Power LED Is Not On 104
- Power LED Is Red 104
- 7-3 Troubleshooting 105
- ADSL Link 106
- Internet LED is Red 107
- Troubleshooting 7-6 108
- 7-7 Troubleshooting 109
- 7-9 Troubleshooting 111
- Problems with Date and Time 112
- Appendix A 113
- Technical Specifications 113
- Factory Default Configuration 114
- A-3 Technical Specifications 115
- Appendix B 116
- Related Documents 116
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