Netgear DGN3500 User Manual Page 110
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual
Troubleshooting 7-8
v1.0, November 2009
3. Navigate to the firmware file. (If you used the Setup CD, recovery firmware is located in the
C:\Netgear directory.)
4. Click Upgrade.
5. The recovery process takes about 5 minutes. Wait for the progress bar to complete. After the
firmware recovery is complete, the login screen for the Smart Wizard displays, allowing you
to log in to the modem router to check its status.
Troubleshooting a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. You can easily troubleshoot
a TCP/IP network by using the ping utility in your computer.
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a PC running Windows 95 or later:
1. From the Windows toolbar, click the Start button, and select Run.
2. In the field provided, type Ping followed by the IP address of the router, as in this example:
ping 192.168.0.1
3. Click OK.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
– Make sure that the LAN port LED is on. If the LED is off, follow the instructions in
“LAN or ADSL Port LED Is Not On” on page 7-3.
- RangeMax Wireless-N DSL 1
- Gigabit Modem Router 1
- DGN3500 User Manual 1
- Contents 6
- About This Manual 10
- How to Print This Manual 11
- Revision History 11
- Chapter 1 12
- Figure 1-1 13
- Figure 1-2 14
- Figure 1-3 14
- Using the Setup Wizard 15
- Figure 1-5 16
- Configuring ADSL Settings 19
- Chapter 2 20
- Wireless Security Options 22
- Figure 2-1 23
- Figure 2-2 28
- Configuring WEP 30
- Configuring WPA-802.1x 31
- Figure 2-4 33
- Figure 2-5 35
- Adding More WPS Clients 36
- Figure 2-6 37
- Chapter 3 39
- Protecting Your Network 39
- 3-2 Protecting Your Network 40
- Figure 3-1 40
- Figure 3-2 40
- Protecting Your Network 3-3 41
- Figure 3-3 41
- Blocking Sites 42
- Protecting Your Network 3-5 43
- Figure 3-4 43
- Firewall Rules 44
- Protecting Your Network 3-7 45
- Figure 3-5 45
- 3-8 Protecting Your Network 46
- Figure 3-6 46
- Protecting Your Network 3-9 47
- Figure 3-7 47
- 3-10 Protecting Your Network 48
- Protecting Your Network 3-11 49
- Figure 3-8 49
- Order of Precedence for Rules 50
- Services 51
- 3-14 Protecting Your Network 52
- Figure 3-10 52
- Figure 3-11 52
- Setting Your Time Zone 53
- Scheduling Firewall Services 54
- Protecting Your Network 3-17 55
- Figure 3-13 55
- 3-18 Protecting Your Network 56
- Chapter 4 57
- Managing Your Network 57
- 4-2 Managing Your Network 58
- Figure 4-2 58
- Managing Your Network 4-3 59
- Figure 4-3 59
- 4-4 Managing Your Network 60
- Figure 4-4 60
- Managing Your Network 4-5 61
- Connection Status 62
- Statistics 63
- 4-8 Managing Your Network 64
- Figure 4-7 64
- Managing Your Network 4-9 65
- Figure 4-8 65
- Modem Router 66
- Managing Your Network 4-11 67
- Figure 4-10 67
- 4-12 Managing Your Network 68
- Chapter 5 69
- Advanced Configuration 69
- 5-2 Advanced Configuration 70
- Figure 5-1 70
- Advanced Configuration 5-3 71
- 5-4 Advanced Configuration 72
- Figure 5-2 72
- Advanced Configuration 5-5 73
- Table 5-2. LAN Setup 73
- Address Reservation 74
- Configuring LAN Setup 75
- 5-8 Advanced Configuration 76
- Figure 5-3 76
- Advanced Configuration 5-9 77
- Table 5-3. LAN Setup 77
- Dynamic DNS Service 79
- 5-12 Advanced Configuration 80
- Figure 5-4 80
- Setting up Static Routes 81
- Configuring Static Routes 82
- Advanced Configuration 5-15 83
- Figure 5-7 83
- 5-16 Advanced Configuration 84
- Figure 5-8 84
- Advanced Configuration 5-17 85
- 5-18 Advanced Configuration 86
- Figure 5-9 86
- Advanced Configuration 5-19 87
- Figure 5-10 87
- 5-20 Advanced Configuration 88
- Figure 5-11 88
- Advanced Configuration 5-21 89
- Chapter 6 90
- USB Storage 90
- USB Drive Requirements 91
- File Sharing Scenarios 91
- USB Storage 6-3 92
- USB Storage Basic Settings 93
- USB Storage 6-5 94
- Figure 6-3 94
- 6-6 USB Storage 95
- Editing a Network Folder 96
- 6-8 USB Storage 97
- Figure 6-5 97
- USB Storage 6-9 98
- Unmounting a USB Drive 99
- USB Storage 6-11 100
- Figure 6-7 100
- Settings 101
- USB Storage 6-13 102
- Troubleshooting 103
- Chapter 7 103
- Interface 104
- Power LED Is Not On 104
- Power LED Is Red 104
- 7-3 Troubleshooting 105
- ADSL Link 106
- Internet LED is Red 107
- Troubleshooting 7-6 108
- 7-7 Troubleshooting 109
- 7-9 Troubleshooting 111
- Problems with Date and Time 112
- Appendix A 113
- Technical Specifications 113
- Factory Default Configuration 114
- A-3 Technical Specifications 115
- Appendix B 116
- Related Documents 116
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