Netgear DGN3500 User Manual Page 112
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- TROUBLESHOOTING
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RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual
Troubleshooting 7-10
v1.0, November 2009
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s administration password to password and the IP address to 192.168.0.1. You can erase the
current configuration and restore factory defaults in two ways:
• Use the Erase function of the Web Configuration Manager (see “Erasing the Configuration” on
page 4-10).
• Press the Wireless On/Off and WPS buttons on the side panel of the router simultaneously for
6 seconds to reset the router to its factory default settings. Use this method for cases when the
administration password or IP address is not known.
Using the Wireless On/Off and WPS Buttons to Reset the Router
To restore the factory default configuration settings when you do not know the administration
password or IP address, you must use the Wireless On/Off and WPS buttons on the side panel of
the router:
1. Press and hold the Wireless On/Off and WPS buttons simultaneously until the Power LED
turns red (about 6 seconds).
2. Release the Wireless On/Off and WPS buttons. The LED blinks red three times and then turn
green when the router has reset to the factory default state. Wait for the router to reboot.
Problems with Date and Time
In the main menu, under Security, select Schedule to display the current date and time of day. The
modem router uses the Network Time Protocol (NTP) to obtain the current time from one of
several network time servers on the Internet. Each entry in the log is stamped with the date and
time of day. Problems with the date and time function can include:
• Date shown is January 1, 2000.
Cause. The router has not yet successfully reached a network time server. Check that your
Internet access is configured correctly. If you have just completed configuring the router, wait
at least 5 minutes, and check the date and time again.
• Time is off by one hour.
Cause. The router does not automatically sense daylight savings time. In the Schedule screen,
select the Adjust for Daylight Savings Time check box.
- RangeMax Wireless-N DSL 1
- Gigabit Modem Router 1
- DGN3500 User Manual 1
- Contents 6
- About This Manual 10
- How to Print This Manual 11
- Revision History 11
- Chapter 1 12
- Figure 1-1 13
- Figure 1-2 14
- Figure 1-3 14
- Using the Setup Wizard 15
- Figure 1-5 16
- Configuring ADSL Settings 19
- Chapter 2 20
- Wireless Security Options 22
- Figure 2-1 23
- Figure 2-2 28
- Configuring WEP 30
- Configuring WPA-802.1x 31
- Figure 2-4 33
- Figure 2-5 35
- Adding More WPS Clients 36
- Figure 2-6 37
- Chapter 3 39
- Protecting Your Network 39
- 3-2 Protecting Your Network 40
- Figure 3-1 40
- Figure 3-2 40
- Protecting Your Network 3-3 41
- Figure 3-3 41
- Blocking Sites 42
- Protecting Your Network 3-5 43
- Figure 3-4 43
- Firewall Rules 44
- Protecting Your Network 3-7 45
- Figure 3-5 45
- 3-8 Protecting Your Network 46
- Figure 3-6 46
- Protecting Your Network 3-9 47
- Figure 3-7 47
- 3-10 Protecting Your Network 48
- Protecting Your Network 3-11 49
- Figure 3-8 49
- Order of Precedence for Rules 50
- Services 51
- 3-14 Protecting Your Network 52
- Figure 3-10 52
- Figure 3-11 52
- Setting Your Time Zone 53
- Scheduling Firewall Services 54
- Protecting Your Network 3-17 55
- Figure 3-13 55
- 3-18 Protecting Your Network 56
- Chapter 4 57
- Managing Your Network 57
- 4-2 Managing Your Network 58
- Figure 4-2 58
- Managing Your Network 4-3 59
- Figure 4-3 59
- 4-4 Managing Your Network 60
- Figure 4-4 60
- Managing Your Network 4-5 61
- Connection Status 62
- Statistics 63
- 4-8 Managing Your Network 64
- Figure 4-7 64
- Managing Your Network 4-9 65
- Figure 4-8 65
- Modem Router 66
- Managing Your Network 4-11 67
- Figure 4-10 67
- 4-12 Managing Your Network 68
- Chapter 5 69
- Advanced Configuration 69
- 5-2 Advanced Configuration 70
- Figure 5-1 70
- Advanced Configuration 5-3 71
- 5-4 Advanced Configuration 72
- Figure 5-2 72
- Advanced Configuration 5-5 73
- Table 5-2. LAN Setup 73
- Address Reservation 74
- Configuring LAN Setup 75
- 5-8 Advanced Configuration 76
- Figure 5-3 76
- Advanced Configuration 5-9 77
- Table 5-3. LAN Setup 77
- Dynamic DNS Service 79
- 5-12 Advanced Configuration 80
- Figure 5-4 80
- Setting up Static Routes 81
- Configuring Static Routes 82
- Advanced Configuration 5-15 83
- Figure 5-7 83
- 5-16 Advanced Configuration 84
- Figure 5-8 84
- Advanced Configuration 5-17 85
- 5-18 Advanced Configuration 86
- Figure 5-9 86
- Advanced Configuration 5-19 87
- Figure 5-10 87
- 5-20 Advanced Configuration 88
- Figure 5-11 88
- Advanced Configuration 5-21 89
- Chapter 6 90
- USB Storage 90
- USB Drive Requirements 91
- File Sharing Scenarios 91
- USB Storage 6-3 92
- USB Storage Basic Settings 93
- USB Storage 6-5 94
- Figure 6-3 94
- 6-6 USB Storage 95
- Editing a Network Folder 96
- 6-8 USB Storage 97
- Figure 6-5 97
- USB Storage 6-9 98
- Unmounting a USB Drive 99
- USB Storage 6-11 100
- Figure 6-7 100
- Settings 101
- USB Storage 6-13 102
- Troubleshooting 103
- Chapter 7 103
- Interface 104
- Power LED Is Not On 104
- Power LED Is Red 104
- 7-3 Troubleshooting 105
- ADSL Link 106
- Internet LED is Red 107
- Troubleshooting 7-6 108
- 7-7 Troubleshooting 109
- 7-9 Troubleshooting 111
- Problems with Date and Time 112
- Appendix A 113
- Technical Specifications 113
- Factory Default Configuration 114
- A-3 Technical Specifications 115
- Appendix B 116
- Related Documents 116
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