Netgear AC1600 User Manual Page 282
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
282
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
6. In the Internet Port pane, check that the IP Address field shows a valid IP address.
If the field shows 0.0.0.0, your modem router did not obtain an IP address from your ISP.
If your modem router cannot obtain an IP address from the ISP, the problem might be one of
the following:
• Your Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
• If you selected a login program, the service name, user name, or password might be
incorrectly set.
For more information, see Troubleshoot PPPoE or PPPoA on page 282.
• Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name. For more
information, see one of the following sections:
- Manually Set Up an
ADSL Internet Connection on page 47
- Manually Set Up a VDSL Internet Connection on page 56
- Manually Set Up a Cable of Fiber Internet Connection on page 64
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks for
your computer
’
s MAC address, inform your ISP that you bought a new network device
and ask them to use the modem router’s MAC address.
• Configure your modem router to clone your computer’
s MAC address. For more
information, see one of the following sections:
- Manually Set Up an ADSL Internet Connection on page 47
- Manually Set Up a VDSL Internet Connection on page 56
- Manually Set Up a Cable of Fiber Internet Connection on page 64
Troubleshoot PPPoE or PPPoA
If you use a PPPoE or PPPoA connection to your ISP, make sure that the connection works.
To verify that your PPPoE or PPPoA connection is working:
1. Launch an Internet browser from a computer or WiFi device that is connected to the
network.
2. T
ype http://www
.routerlogin.net.
A login screen displays.
3. Enter the user name and password for the modem router.
The user name is admin.
The default password is
password. The user name and
password are case-sensitive.
4. Click the OK button.
The BASIC Home screen displays.
- Model D6400 1
- User Manual 1
- Compliance 2
- Trademarks 2
- Contents 3
- Chapter 15 Troubleshooting 8
- Unpack Your Modem Router 10
- Front Panel with LEDs 11
- Table 1. LED descriptions 12
- USB Port 14
- Bottom Panel Product Label 15
- Install and Access the Modem 16
- Router and Its Network 16
- Position Your Modem Router 17
- Connect to the Modem Router 18
- Types of Logins 19
- DSL Service 21
- Modem Router 22
- Change Settings 35
- Change the Language 37
- Time-Out Period 37
- Set Up Password Recovery 38
- Manage the Internet Settings 41
- Manually 41
- To use the Setup Wizard: 42
- PPPoA or PPPoE Service 51
- PPPoE Service 60
- Requirement 65
- 8. Click the Apply button 72
- Manage the MTU Size 88
- Change the MTU Size 89
- Main Network 91
- 7. Click the Apply button 95
- To configure WEP security: 98
- Use WPS with the PIN Method 101
- Guest Network 103
- Control the WiFi Radios 108
- Set Up a WiFi Schedule 110
- Manage the WPS Settings 112
- Manage Advanced WiFi Features 114
- Cable the red Internet port 116
- Set Up Parental Controls 119
- Set Up Blocking 128
- Specify a Trusted Computer 130
- Applications 131
- Add an Outbound Firewall Rule 132
- Application 133
- Firewall Rules 138
- Optimize Performance 142
- View the Default QoS Rules 144
- Remove a QoS Rule 153
- Remove All QoS Rules 153
- To disable WMM QoS: 154
- Manage Implicit Beamforming 155
- Share a Storage Device 158
- USB Device Requirements 159
- To connect a USB device: 160
- 9. Click the Apply button 165
- Your settings are saved 165
- To view network folders: 167
- To add a network folder: 168
- Access, on a USB Drive 170
- Approve USB Devices 172
- Safely Remove a USB Device 173
- Set Up and Manage Dynamic DNS 176
- To play videos: 186
- Share a USB Printer 188
- To install the utility: 190
- Use the Shared Printer 191
- Specify the Time-out 195
- Manage the WAN and LAN 196
- Network Settings 196
- Enable and Configure a VLAN 199
- Set Up a Default DMZ Server 205
- Manage IGMP Proxying 206
- Manage NAT Filtering 207
- To manage the RIP settings: 209
- Reserve a LAN IP address 211
- Change a Reserved IP Address 212
- Set Up a Static Route 217
- Change a Static Route 219
- Remove a Static Route 219
- Manage the Modem Router and 221
- Monitor the Traffic 221
- Back Up the Settings 225
- Restore the Settings 225
- Recover the admin Password 226
- Use the Reset Button 227
- Erase the Settings 228
- Modem, and WiFi Settings 229
- Field Description 230
- Router Information 230
- View the Traffic Statistics 233
- Connection 237
- Manage the Activity Log 238
- To use remote access: 249
- Set Up a VPN Connection 252
- Use a VPN Tunnel 255
- Triggering 260
- Change a Port Forwarding Rule 264
- Remove a Port Forwarding Rule 265
- Add a Port Triggering Rule 268
- Change a Port Triggering Rule 270
- Disable Port Triggering 273
- Troubleshooting 276
- Troubleshoot with the LEDs 278
- Power LED Is Off 279
- WiFi LED Is Off 279
- Troubleshoot the DSL Link 280
- Internet LED Is Off 281
- Obtain an Internet IP Address 281
- Troubleshoot PPPoE or PPPoA 282
- Changes Are Not Saved 284
- Supplemental Information 288
- Factory Settings 289
- Supplemental Information 290
- Technical Specifications 291
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