Netgear AC1600 User Manual Page 279
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
279
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
If the error persists, a hardware problem might exist. For recovery instructions or help with a
hardware problem, contact technical support at netgear.com/support.
Power LED Is Off
If the Power LED and other LEDs remain off when you turn on the modem router, do the
following:
• Check that the Power On/Off button on the back is in the on position, that is, it is pushed
in.
• Check that the power cord is correctly connected to your modem router and that the
power supply adapter is correctly connected to a functioning power outlet.
• Check that you are using the 12 VDC 2.5A power adapter that NETGEAR supplied for
this product.
If the error persists, a hardware problem might exist. For recovery instructions or help with a
hardware problem, contact technical support at netgear.com/support.
WiFi LED Is Off
If the WiFi LED stays off , check to see if both radios on the modem router are disabled
(see Control the WiFi Radios on page 108). By default, both radios are enabled and the WiFi
LED lights solid blue.
You Cannot Log In to the Modem Router
If you are unable to log in to the modem router from a computer on your local network and
use the web management interface, check the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection
between the computer and the modem router.
• If the computer is set to a static or fixed IP address (this setting is uncommon), either
change the computer to obtain an IP address automatically from the modem router
through DHCP, or change the IP address of the computer to a static or fixed IP address in
the 192.168.0.2–192.168.0.254 range.
• Make sure that your computer can reach the modem router’
s DHCP server. Recent
versions of Windows and Mac OS generate and assign an IP address if the computer
cannot reach a DHCP server
. These autogenerated addresses are in the range of
169.254.x.x. If your IP address is in this range, check the connection from the computer
to the modem router and reboot your computer.
• If your modem router’
s IP address was changed and you do not know the current IP
address, use an IP scanner application to detect the IP address. If you still cannot find the
IP address, clear the modem router’s configuration to factory defaults.
This sets the
modem router’s IP address to 192.168.0.1. For more information, see Return the Modem
Router to Its Factory Default Settings on page 227 and Factory Settings on page 289.
- Model D6400 1
- User Manual 1
- Compliance 2
- Trademarks 2
- Contents 3
- Chapter 15 Troubleshooting 8
- Unpack Your Modem Router 10
- Front Panel with LEDs 11
- Table 1. LED descriptions 12
- USB Port 14
- Bottom Panel Product Label 15
- Install and Access the Modem 16
- Router and Its Network 16
- Position Your Modem Router 17
- Connect to the Modem Router 18
- Types of Logins 19
- DSL Service 21
- Modem Router 22
- Change Settings 35
- Change the Language 37
- Time-Out Period 37
- Set Up Password Recovery 38
- Manage the Internet Settings 41
- Manually 41
- To use the Setup Wizard: 42
- PPPoA or PPPoE Service 51
- PPPoE Service 60
- Requirement 65
- 8. Click the Apply button 72
- Manage the MTU Size 88
- Change the MTU Size 89
- Main Network 91
- 7. Click the Apply button 95
- To configure WEP security: 98
- Use WPS with the PIN Method 101
- Guest Network 103
- Control the WiFi Radios 108
- Set Up a WiFi Schedule 110
- Manage the WPS Settings 112
- Manage Advanced WiFi Features 114
- Cable the red Internet port 116
- Set Up Parental Controls 119
- Set Up Blocking 128
- Specify a Trusted Computer 130
- Applications 131
- Add an Outbound Firewall Rule 132
- Application 133
- Firewall Rules 138
- Optimize Performance 142
- View the Default QoS Rules 144
- Remove a QoS Rule 153
- Remove All QoS Rules 153
- To disable WMM QoS: 154
- Manage Implicit Beamforming 155
- Share a Storage Device 158
- USB Device Requirements 159
- To connect a USB device: 160
- 9. Click the Apply button 165
- Your settings are saved 165
- To view network folders: 167
- To add a network folder: 168
- Access, on a USB Drive 170
- Approve USB Devices 172
- Safely Remove a USB Device 173
- Set Up and Manage Dynamic DNS 176
- To play videos: 186
- Share a USB Printer 188
- To install the utility: 190
- Use the Shared Printer 191
- Specify the Time-out 195
- Manage the WAN and LAN 196
- Network Settings 196
- Enable and Configure a VLAN 199
- Set Up a Default DMZ Server 205
- Manage IGMP Proxying 206
- Manage NAT Filtering 207
- To manage the RIP settings: 209
- Reserve a LAN IP address 211
- Change a Reserved IP Address 212
- Set Up a Static Route 217
- Change a Static Route 219
- Remove a Static Route 219
- Manage the Modem Router and 221
- Monitor the Traffic 221
- Back Up the Settings 225
- Restore the Settings 225
- Recover the admin Password 226
- Use the Reset Button 227
- Erase the Settings 228
- Modem, and WiFi Settings 229
- Field Description 230
- Router Information 230
- View the Traffic Statistics 233
- Connection 237
- Manage the Activity Log 238
- To use remote access: 249
- Set Up a VPN Connection 252
- Use a VPN Tunnel 255
- Triggering 260
- Change a Port Forwarding Rule 264
- Remove a Port Forwarding Rule 265
- Add a Port Triggering Rule 268
- Change a Port Triggering Rule 270
- Disable Port Triggering 273
- Troubleshooting 276
- Troubleshoot with the LEDs 278
- Power LED Is Off 279
- WiFi LED Is Off 279
- Troubleshoot the DSL Link 280
- Internet LED Is Off 281
- Obtain an Internet IP Address 281
- Troubleshoot PPPoE or PPPoA 282
- Changes Are Not Saved 284
- Supplemental Information 288
- Factory Settings 289
- Supplemental Information 290
- Technical Specifications 291
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