Netgear AC1600 User Manual Page 281
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- TROUBLESHOOTING
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Troubleshooting
281
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
If disconnecting telephones does not result in a green DSL LED, check the following:
• Check that the telephone company made the connection to your line and tested it.
• V
erify that you are connected to the correct telephone line. If more than one phone line is
installed, be sure that you are connected to the line with the ADSL or VDSL service. It
might be necessary to use a swapper if your
ADSL or VDSL signal is on pins 1 and 4 or
the RJ-11 jack. The modem router uses pins 2 and 3.
Internet LED Is Off
If the Internet LED is off , the modem router cannot connect to the Internet. Verify the
following:
• Check that your login credentials are correct or that the information you entered for the
ISP connection is correct. For more information, see one of the following sections:
- Manually Set Up an ADSL Internet Connection on page 47
- Manually Set Up a VDSL Internet Connection on page 56
- Manually Set Up a Cable of Fiber Internet Connection on page 64
• Check to see if your ISP is experiencing a problem—it might not be that the modem
router cannot connect to the Internet, but rather that your ISP cannot provide an Internet
connection.
Obtain an Internet IP Address
If the modem router cannot access the Internet but the Internet LED is green , see if the
modem router can obtain an Internet IP address from the ISP. Unless the modem router is
assigned a static IP address, the modem router requests an IP address from the ISP. Y
ou
can determine whether the request was successful using the web management interface.
To check the Internet IP address:
1. Launch an Internet browser from a computer or WiFi device that is connected to the
network.
2. T
ype http://www.routerlogin.net.
A login screen displays.
3. Enter the user name and password for the modem router.
The user name is admin
.
The default password is password
. The user name and
password are case-sensitive.
4. Click the OK button.
The BASIC Home screen displays.
5. Select ADVANCED > ADV
ANCED Home.
The ADVANCED Home screen displays.
- Model D6400 1
- User Manual 1
- Compliance 2
- Trademarks 2
- Contents 3
- Chapter 15 Troubleshooting 8
- Unpack Your Modem Router 10
- Front Panel with LEDs 11
- Table 1. LED descriptions 12
- USB Port 14
- Bottom Panel Product Label 15
- Install and Access the Modem 16
- Router and Its Network 16
- Position Your Modem Router 17
- Connect to the Modem Router 18
- Types of Logins 19
- DSL Service 21
- Modem Router 22
- Change Settings 35
- Change the Language 37
- Time-Out Period 37
- Set Up Password Recovery 38
- Manage the Internet Settings 41
- Manually 41
- To use the Setup Wizard: 42
- PPPoA or PPPoE Service 51
- PPPoE Service 60
- Requirement 65
- 8. Click the Apply button 72
- Manage the MTU Size 88
- Change the MTU Size 89
- Main Network 91
- 7. Click the Apply button 95
- To configure WEP security: 98
- Use WPS with the PIN Method 101
- Guest Network 103
- Control the WiFi Radios 108
- Set Up a WiFi Schedule 110
- Manage the WPS Settings 112
- Manage Advanced WiFi Features 114
- Cable the red Internet port 116
- Set Up Parental Controls 119
- Set Up Blocking 128
- Specify a Trusted Computer 130
- Applications 131
- Add an Outbound Firewall Rule 132
- Application 133
- Firewall Rules 138
- Optimize Performance 142
- View the Default QoS Rules 144
- Remove a QoS Rule 153
- Remove All QoS Rules 153
- To disable WMM QoS: 154
- Manage Implicit Beamforming 155
- Share a Storage Device 158
- USB Device Requirements 159
- To connect a USB device: 160
- 9. Click the Apply button 165
- Your settings are saved 165
- To view network folders: 167
- To add a network folder: 168
- Access, on a USB Drive 170
- Approve USB Devices 172
- Safely Remove a USB Device 173
- Set Up and Manage Dynamic DNS 176
- To play videos: 186
- Share a USB Printer 188
- To install the utility: 190
- Use the Shared Printer 191
- Specify the Time-out 195
- Manage the WAN and LAN 196
- Network Settings 196
- Enable and Configure a VLAN 199
- Set Up a Default DMZ Server 205
- Manage IGMP Proxying 206
- Manage NAT Filtering 207
- To manage the RIP settings: 209
- Reserve a LAN IP address 211
- Change a Reserved IP Address 212
- Set Up a Static Route 217
- Change a Static Route 219
- Remove a Static Route 219
- Manage the Modem Router and 221
- Monitor the Traffic 221
- Back Up the Settings 225
- Restore the Settings 225
- Recover the admin Password 226
- Use the Reset Button 227
- Erase the Settings 228
- Modem, and WiFi Settings 229
- Field Description 230
- Router Information 230
- View the Traffic Statistics 233
- Connection 237
- Manage the Activity Log 238
- To use remote access: 249
- Set Up a VPN Connection 252
- Use a VPN Tunnel 255
- Triggering 260
- Change a Port Forwarding Rule 264
- Remove a Port Forwarding Rule 265
- Add a Port Triggering Rule 268
- Change a Port Triggering Rule 270
- Disable Port Triggering 273
- Troubleshooting 276
- Troubleshoot with the LEDs 278
- Power LED Is Off 279
- WiFi LED Is Off 279
- Troubleshoot the DSL Link 280
- Internet LED Is Off 281
- Obtain an Internet IP Address 281
- Troubleshoot PPPoE or PPPoA 282
- Changes Are Not Saved 284
- Supplemental Information 288
- Factory Settings 289
- Supplemental Information 290
- Technical Specifications 291
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