Netgear SRX5308 User Manual Page 9
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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9
ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308
When You Enter a URL or IP Address, a Time-Out Error Occurs . . . . . .387
Troubleshoot the ISP Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .388
Troubleshooting the IPv6 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .389
Troubleshoot a TCP/IP Network Using a Ping Utility
. . . . . . . . . . . . . . . .392
Test the LAN Path to Your VPN Firewall
. . . . . . . . . . . . . . . . . . . . . . .392
Test the Path from Your C
omputer to a Remote Device . . . . . . . . . . .393
Restore the Default Configuration and Password . . . . . . . . . . . . . . . . . .393
Address Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . .395
Access the Knowledge Base and Documentation
. . . . . . . . . . . . . . . . . .395
Appendix A Default Settings and Technical Specifications
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .396
Physical and Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .402
Appendix B Network Planning for Multiple WAN Ports (IPv4 Only)
What to Consider Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . .404
Cabling and Computer Hardware
Requirements . . . . . . . . . . . . . . . . .406
Computer Network Configuration R
equirements . . . . . . . . . . . . . . . . .406
Internet Configuration Requirements
. . . . . . . . . . . . . . . . . . . . . . . . . .406
Overview of the Planning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .408
Inbound Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .409
Inbound Traffic to a Single WAN Port System . . . . . . . . . . . . . . . . . . .409
Inbound Traffic to a Dual WAN Port System . .
. . . . . . . . . . . . . . . . . .410
Virtual Private Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .411
VPN Road Warrior (Client-to-Gatew
ay) . . . . . . . . . . . . . . . . . . . . . . . .412
VPN Gateway-to-Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .415
VPN Telecommuter (Client-to-Gatew
ay through a NAT Router) . . . . .417
Appendix C System Logs and Error Messages
System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .421
NTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .421
Login/Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .422
System Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .422
Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423
Firewall Restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423
IPSec Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423
Unicast, Multicast, and Broadcast Logs . . . . . . . . . . . . . . . . . . . . . . . .423
WAN Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .424
Resolved DNS Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .428
VPN Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .428
Traffic Meter Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .434
Routing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .434
LAN to WAN Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435
LAN to DMZ Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435
DMZ to WAN Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435
WAN to LAN Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435
- ProSafe Gigabit Quad WAN 1
- SSL VPN Firewall SRX5308 1
- Technical Support 2
- Trademarks 2
- Statement of Conditions 2
- Revision History 2
- Contents 4
- Chapter 3 LAN Configuration 5
- Chapter 10 Troubleshooting 8
- Introduction 11
- Key Features and Capabilities 12
- Security Features 14
- Extensive Protocol Support 15
- Package Contents 16
- Hardware Features 17
- Table 1. LED descriptions 18
- Rear Panel 19
- Use the Rack-Mounting Kit 20
- Log In to the VPN Firewall 21
- Figure 6 22
- Figure 8 24
- Figure 9 24
- Complete these tasks: 27
- Configure the IPv4 WAN Mode 28
- Classical Routing 29
- Figure 11 30
- Figure 12 31
- Figure 13 33
- Figure 14 33
- Figure 15 34
- Figure 16 35
- Figure 17 36
- Figure 18 37
- Figure 19 38
- Figure 20 40
- Figure 21 41
- Figure 22 42
- To edit a protocol binding: 43
- Figure 23 44
- Configure Dynamic DNS 48
- To configure DDNS: 49
- Figure 25 50
- Figure 26 50
- Figure 27 53
- Connection 54
- Figure 29 55
- Figure 30 56
- Figure 31 57
- Figure 32 58
- Figure 33 59
- Figure 34 60
- Figure 35 61
- Figure 36 64
- Figure 37 65
- Figure 38 65
- To edit an ISATAP tunnel: 66
- Figure 39 66
- To configure SIIT: 67
- Figure 40 67
- Figure 41 68
- Figure 42 68
- Figure 43 69
- WARNING: 71
- SMTP might restart 71
- Configure WAN QoS Profiles 72
- Figure 44 73
- Figure 45 74
- Figure 46 76
- What to Do Next 78
- Port-Based VLANs 80
- Figure 47 81
- VLAN DHCP Options 82
- Configure a VLAN Profile 83
- Figure 48 84
- Figure 49 84
- To edit a VLAN profile: 88
- Figure 51 90
- Manage the Network Database 92
- Figure 52 93
- Figure 53 95
- Figure 54 96
- Manage the IPv6 LAN 97
- DHCPv6 Server Options 98
- Configure the IPv6 LAN 99
- LAN Configuration 100
- IPv6 LAN Address Pools 101
- Figure 56 102
- To add an IPv6 prefix: 103
- Figure 57 103
- To edit a prefix: 103
- Figure 58 105
- Figure 59 107
- Default VLAN 108
- DMZ Port for IPv4 Traffic 110
- Figure 61 111
- DMZ Port for IPv6 Traffic 113
- Figure 62 114
- IPv6 DMZ Address Pools 116
- Figure 64 119
- Figure 65 121
- Manage Static IPv4 Routing 122
- Figure 66 123
- Figure 67 123
- Figure 68 125
- Manage Static IPv6 Routing 127
- Figure 69 128
- Figure 70 128
- Firewall Protection 130
- Administrator Tips 131
- Order of Precedence for Rules 139
- Configure LAN WAN Rules 140
- Figure 72 141
- Figure 73 142
- IPv4 LAN WAN Outbound Rules 143
- IPv6 LAN WAN Outbound Rules 144
- Figure 76 145
- IPv6 LAN WAN Inbound Rules 146
- Configure DMZ WAN Rules 147
- Figure 78 148
- Figure 79 149
- Figure 80 150
- Figure 81 151
- Figure 82 152
- Configure LAN DMZ Rules 153
- Figure 84 154
- Figure 85 155
- Figure 86 156
- Figure 87 157
- Figure 88 158
- Examples of Firewall Rules 159
- Addresses 160
- Figure 91 161
- Figure 92 162
- Figure 93 163
- Single LAN User 164
- Site on the Internet 165
- Attack Checks 166
- IPv6 Attack Checks 168
- Set Limits for IPv4 Sessions 169
- 4. Click Apply 170
- to save your settings 170
- To enable ALG for SIP: 171
- Figure 100 171
- Add Customized Services 172
- Figure 101 173
- To edit a service: 173
- Create IP Groups 174
- Figure 104 175
- To edit an IP group: 175
- Create Bandwidth Profiles 176
- Profile screen displays: 177
- To create a QoS profile: 179
- Figure 107 179
- 4. Click Appl 180
- Configure Content Filtering 181
- Figure 109 183
- To set a schedule: 185
- Figure 110 185
- Enable Source MAC Filtering 186
- Set Up IP/MAC Bindings 187
- IPv4/MAC Bindings 188
- To edit an IP/MAC binding: 189
- Figure 113 189
- IPv6/MAC Bindings 190
- Figure 115 191
- Configure Port Triggering 192
- Figure 116 193
- Figure 117 194
- To configure UPnP: 194
- Figure 118 194
- Virtual Private Networking 196
- Configurations 198
- Figure 122 199
- Figure 123 200
- Figure 124 202
- Figure 125 202
- Figure 126 203
- Figure 127 203
- Figure 128 204
- Figure 129 205
- Figure 130 206
- Figure 131 206
- Figure 132 207
- Figure 133 209
- Figure 134 210
- Figure 135 211
- Figure 136 211
- Figure 137 212
- Figure 138 212
- Figure 139 214
- Figure 140 215
- Figure 141 215
- Figure 142 216
- 6. Click the Advan 217
- Figure 144 219
- Figure 145 220
- Information 221
- Figure 147 222
- Figure 148 222
- Figure 149 222
- Figure 150 222
- Figure 151 223
- Figure 152 223
- To display the IPSec VPN log: 224
- Manage IPSec VPN Policies 225
- Figure 154 226
- Figure 155 227
- Manage VPN Policies 231
- VPN Policies Screen 232
- To edit a VPN policy: 239
- User Database Configuration 241
- Figure 159 242
- Mode Config Operation 244
- Figure 160 245
- Figure 161 245
- Table 53 on page 228 248
- Figure 163 252
- Figure 164 252
- Figure 165 253
- 6. Click the 254
- Figure 167 256
- Figure 168 257
- Figure 169 258
- Figure 170 258
- Figure 171 259
- Configure Keep-Alives 260
- Configure Dead Peer Detection 261
- Figure 173 262
- Configure the PPTP Server 263
- View the Active PPTP Users 264
- Configure the L2TP Server 265
- View the Active L2TP Users 266
- Using SSL Connections 268
- Create the Portal Layout 270
- Figure 181 272
- To edit a portal layout: 274
- Add Servers and Port Numbers 275
- Add a New Host Name 276
- Configure the SSL VPN Client 277
- Add New Network Resources 281
- Figure 185 282
- To edit network resources: 282
- Figure 186 283
- View Policies 285
- To add an SSL VPN policy: 286
- To edit an SSL VPN policy: 289
- Figure 192 291
- Figure 193 291
- Figure 194 292
- Figure 195 293
- To display the SSL VPN log: 293
- Figure 196 293
- VPN Certificates 294
- VPN firewall 295
- Configure Domains 296
- Figure 198 297
- Configure Groups 300
- Create Groups 301
- Edit Groups 302
- Configure User Accounts 303
- Figure 201 304
- Figure 202 304
- Set User Login Policies 306
- Figure 204 307
- Figure 205 309
- Figure 206 310
- Figure 207 312
- VPN Certificates Screen 314
- Manage VPN CA Certificates 315
- Figure 209 316
- Figure 211 318
- To delete one or more SCRs: 319
- To delete one or more CRLs: 320
- Network and System Management 321
- Features That Reduce Traffic 322
- Content Filtering 324
- Source MAC Filtering 324
- Port Triggering 326
- DMZ Port 326
- Exposed Hosts 327
- VPN, L2TP, and PPTP Tunnels 327
- Set QoS Priorities 327
- Assign Bandwidth Profiles 327
- System Management 328
- Figure 213 329
- Figure 214 329
- About Remote Access 333
- To access the CLI: 334
- Figure 217 335
- Figure 218 336
- Figure 219 337
- Figure 220 338
- Manage the Configuration File 339
- Back Up Settings 340
- Restore Settings 340
- Upgrade the Firmware 342
- Figure 222 344
- Figure 223 348
- Figure 224 350
- Figure 225 350
- Figure 226 351
- Figure 227 351
- Figure 228 353
- Figure 229 354
- Figure 230 358
- Figure 231 358
- Configure Gateway 1 at Site 1 359
- Configure Gateway 2 at Site 2 360
- View Status Screens 361
- Router Status Screen 362
- Router Statistics Screen 364
- Detailed Status Screen 365
- VLAN Status Screen 368
- Tunnel Status Screen 369
- Figure 237 370
- Figure 238 371
- Figure 239 371
- View the VPN Logs 372
- Figure 242 373
- Figure 243 373
- View the WAN Port Status 374
- Figure 245 375
- Figure 246 375
- IPv6 WAN Port Status 376
- Figure 248 377
- View the Attached Devices 378
- View the DHCP Log 379
- Diagnostics Utilities 380
- Send a Ping Packet 381
- Trace a Route 381
- Look Up a DNS Address 382
- Display the Routing Tables 382
- Capture Packets in Real Time 382
- Figure 253 383
- To reboot the VPN firewall: 383
- Troubleshooting 384
- Basic Functioning 385
- LAN or WAN Port LEDs Not On 386
- Figure 254 390
- Figure 255 391
- Figure 256 391
- Figure 257 394
- Specifications 396
- Ports (IPv4 Only) 404
- Figure 259 408
- Inbound Traffic 409
- Figure 261 410
- Figure 262 410
- Virtual Private Networks 411
- Figure 264 412
- Figure 265 412
- Figure 266 413
- Figure 267 413
- Figure 268 414
- Figure 269 414
- VPN Gateway-to-Gateway 415
- Figure 271 416
- Figure 272 416
- Figure 273 417
- Figure 274 417
- Figure 275 418
- Figure 276 418
- Figure 277 419
- 0.140254 sec 421
- Login/Logout 422
- System Startup 422
- Firewall Restart 423
- IPSec Restart 423
- WAN Status 424
- Auto-Rollover 425
- PPP Logs 426
- • PPTP Idle Timeout Logs 427
- Resolved DNS Names 428
- VPN Log Messages 428
- SSL VPN Logs 433
- Routing Logs 434
- LAN to WAN Logs 435
- LAN to DMZ Logs 435
- DMZ to WAN Logs 435
- WAN to LAN Logs 435
- Other Event Logs 436
- DHCP Logs 437
- Table 142. DHCP logs 438
- Two-Factor Authentication 439
- Figure 278 441
- Figure 279 441
- Figure 280 442
- NETGEAR Wired Products 443
- Additional Copyrights 445
- Numerics 447
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