Netgear WNDR3300f User Manual download pdf (Page 38)

Wireless Router Setup Manual

34 Troubleshooting

1. From the Windows toolbar, click Start and select Run.

2. In the field provided, type Ping followed by the address of the router, as in this example:

ping www.routerlogin.net

ping 192.168.1.1

3. Click OK.

You should see a message like this one:

Pinging 192.168.1.1 with 32 bytes of data

If the path is working, you see this message:

Reply from 192.168.1.1: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

• Wrong physical connections

– Make sure that the LAN port light is on. If the light is off, follow the instructions in

“Front Panel” on page 3.

– Check that the corresponding lights are on for your computer’s network interface card.

• Wrong network configuration

– Verify that the Ethernet card driver software and TCP/IP software are both installed

and configured on your computer.

– Verify that the IP address for your router and your computer are correct and that the

addresses on both begin with 255.255.255.0.

Testing the Path from a PC to the Internet

After verifying that the path between your computer and the wireless router works correctly, test

the path from your PC to the Internet. From the Windows Start > Run... menu, type:

PING -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not

receive replies:

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Netgear WNDR3300f User Manual Page 38