Netgear PTV2000 User's Guide download pdf (Page 21)

Chapter 3. Troubleshooting | 21

Push2TV HD TV Adapter for Intel® Wireless Display User Manual

Manually Setting the Correct Security Profile

If the previous steps do not automatically select the correct security profile, click the Intel My

WiFi Utility icon in the taskbar and select Open Intel My WiFi Utility. Use the help

document in Intel My WiFi Utility and search for Security. In the results, click Security

Settings and follow the instructions.

Your Wireless Switch Is Turned Off

Normally, Wi-Fi allows the laptop to connect to the router for wireless Internet access. A new

feature included with Intel Wireless Display uses Wi-Fi to wirelessly connect the laptop to the

TV through the adapter.

For this new Wi-Fi connection to work correctly, three switches must be turned on. The first

switch is the hardware switch. It is usually located around the edge of the laptop or above the

keyboard. It might be identified by a pole with two half circles on each side. Check the laptop

manual for the exact location. Turn the switch on and scan again.

When needed, the other two switches are automatically turned on by the application. If it is

still impossible to connect because the application is not automatically turning the other

switches on, see

Common Solutions to Many Issues on page 23.

Intel My WiFi Technology Is Disabled

Intel My WiFi Technology allows the laptop to become a Wi-Fi access point for other laptops.

If the laptop screen shows that Intel My WiFi Technology is disabled, click the Scan for

available adapters button to automatically enable Intel My WiFi Technology. If the Wi-Fi is

already on, Intel Wireless Display automatically enables Intel My WiFi Technology. If the

Wi-Fi is off, the application asks if you would like to turn on Intel My WiFi Technology. Select

Yes and scan again. If this does not work, see

Common Solutions to Many Issues on

page 23.

Unsupported Laptop Hardware

For Intel Wireless Display to run, Intel My WiFi Technology must be installed, and the laptop

must have an Intel Core i7, i5, or i3 processor with Intel Graphics Media Accelerator HD.

Firewall Issues

In some cases the laptop’s firewall blocks the Wi-Fi connection between the laptop and the

adapter. If this happens, you have to change the laptop's firewall settings. The following

instructions apply to a Microsoft Windows Firewall. To allow Intel Wireless Display through a

different firewall, see that firewall’s product manual. There might be inconsistent results

allowing the application through a firewall that is not a Microsoft Windows firewall.

1. Click on the Windows Start icon in the search field, type Allow a program through a

Windows Firewall.

2. In the search results, click Allow a program through Windows Firewall.

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Netgear PTV2000 User's Guide Page 21