Netgear AirCard 785 Retail unlocked User's Guide download pdf (Page 60)

Frequently Asked Questions

AirCard 785 Mobile Hotspot

Why can’t my hotspot connect to a computer running Windows

Vista?

A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP

address from certain routers. More information and a fix are available at

http://support.microsoft.com/kb/928233 or visit the Microsoft support website and search for

knowledge base article 928233.

What do I do if my hotspot doesn’t connect to my service

provider’s network?

If your hotspot does not connect to your service provider’s mobile broadband network, try the

following suggestions:

• Make sure that you got the correct micro-SIM card and APN for your hotspot. For more

information, see

Important Account Information on page 10.

• Make sure that your micro SIM account is active. To check micro SIM status and activate

the account, visit

http://netgear.aircard.com.

• If you use a prepaid or pay-as-you-go micro SIM card, make sure that a positive balance

is listed for the account.

• You might need to add an APN to your hotspot. For more information, see Configure Your

Hotspot’s Access Point Name on page 14.

• If your hotspot still does not connect, you might need to create or update the default

connection profile.

 To check the default connection profile settings:

1. Launch a web browser from a computer or wireless device that is connected to the

network.

2. Enter http://netgear.aircard or http://192.168.1.1.

A login screen displays.

3. Enter the hotspot password.

The default password is password. The password is case-sensitive.

4. Select Settings > Network > APN.

The APN screen displays.

5. Review ISP settings.

Questions About the Hotspot Battery

Review these questions if you have questions about your hotspot battery.

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Netgear AirCard 785 Retail unlocked User's Guide Page 60