Netgear WNR834Bv2 User Manual download pdf (Page 37)

Troubleshooting 33

3. Click OK. You should see a message like this one:

Pinging www.routerlogin.net with 32 bytes of data

If the path is working, you see this message:

Reply from www.routerlogin.net: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not working correctly, you could have one of the following problems:

• Wrong physical connections

– Make sure the LAN port light is on. If the light is off, follow the instructions in “Basic

Setup Checklist” on page 27.

– Check that the corresponding lights are on for your computer’s network interface card.

• Wrong network configuration

– Verify that the Ethernet card driver software and TCP/IP software are both installed and

configured on your computer.

– Verify that the IP addresses for your router and your computer are correct and that both

addresses are on the same subnet (for example, 192.168.1.x/255.255.255.0).

Testing the Path from a Computer to the Internet

After verifying that the path between your computer and the wireless router works correctly, test

the path from your PC to the Internet.

To test the path using ping from a Windows PC:

From the Windows task bar, click Start and select Run.

2. In the field provided, type cmd. A command screen will display.

3. At the > prompt, type the following:

ping -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

4. Press Enter.

If the path is working correctly, replies as in the previous section will display. If you do not receive

replies:

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Netgear WNR834Bv2 User Manual Page 37