Netgear WNR834Bv2 User Manual download pdf (Page 36)

32 Troubleshooting

If any of the steps indicate “Failed,” you can attempt to reconnect by clicking Connect. The

wireless router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you may be using an incorrect Service Name,

User Name, or Password. There also may be a provisioning problem with your ISP.

Troubleshooting Internet Browsing

If your wireless router can obtain an IP address but your computer is unable to load any web pages

from the Internet, check the following:

• Your computer may not recognize any DNS server addresses. A DNS server is a host on

the Internet that translates Internet names (such as www addresses) to numeric IP addresses.

Typically, your ISP will provide the addresses of one or two DNS servers for your use. If you

entered a DNS address during the wireless router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as explained in

the documentation for your computer.

• Your computer may not have the wireless router configured as its default gateway.

Reboot the computer and verify that the wireless router address (192.168.1.1) is listed by your

computer as the default gateway address.

Using the Ping Utility to Troubleshoot

Most computers and routers have a diagnostic utility called ping that sends a request to a target

device. The device then replies. The ping utility makes it easy to troubleshoot a network.

Testing the Path from Your Computer to Your Router

You can ping the wireless router to verify that the LAN path from your computer to your router is

set up correctly.

To ping the wireless router from a Windows PC:

From the Windows task bar, click Start and select Run.

2. In the field provided, type ping followed by the address of the router, as in this example:

ping www.routerlogin.net

Unless you connect manually, the wireless router will not authenticate using

PPPoE until data is transmitted to the network.

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Netgear WNR834Bv2 User Manual Page 36