Netgear FR328S User Manual download pdf (Page 88)

FR328S ProSafe Firewall with Dial Back-Up Reference Manual v2

8-2 Troubleshooting

M-10207-01, Reference Manual v2

If a port’s Link LED is lit, a link has been established to the connected device. If a port is

connected to a 100 Mbps device, verify that the port’s 100 LED is lit.

If any of these conditions does not occur, refer to the appropriate following section.

Power LED Not On

If the Power and other LEDs are off when your firewall is turned on:

• Make sure that the power cord is properly connected to your firewall and that the power

supply adapter is properly connected to a functioning power outlet.

• Check that you are using the 12VDC power adapter supplied by NETGEAR for this product.

If the error persists, you have a hardware problem and should contact technical support.

Test LED Never Turns On or Test LED Stays On

When the firewall is turned on, the Test LED turns on for about 10 seconds and then turns off. If

the Test LED does not turn on, or if it stays on, there is a fault within the firewall.

If you experience problems with the Test LED:

• Cycle the power to see if the firewall recovers and the LED blinks for the correct amount of

time.

If all LEDs including the Test LED are still on one minute after power up:

• Cycle the power to see if the firewall recovers.

• Clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to

192.168.0.1. This procedure is explained in “Using the Default Reset button“ on page 8-7.

If the error persists, you might have a hardware problem and should contact technical support.

Local or Internet Port Link LEDs Not On

If either the Local or Internet Port Link LEDs do not light when the Ethernet connection is made,

check the following:

• Make sure that the Ethernet cable connections are secure at the firewall and at the hub or PC.

• Make sure that power is turned on to the connected hub or PC.

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Netgear FR328S User Manual Page 88